Power Generation Field Service Manager

2 days ago Be among the first 25 applicants Description Power Generation Field Service Manager Location: Fort Lauderdale, FL Department: Field Service Reports To: Director of Service Work Type: Full-Time, Exempt Travel: Local customer sites as needed Direct Reports: Field Service Technicians Compensation: $115,000 to $140,000 annually based on experience Bonus: Annual incentive bonus Role Overview The Power Generation Field Service Manager leads the Field Service team responsible for standby and backup power systems across South Florida. This role ensures strong technical execution, accurate job management, and excellent customer satisfaction. You will hire, train, and develop technicians, improve workflows, provide first level technical support, and keep the team focused on safe, professional work. This position also partners closely with Sales, supports emergency response coverage, and manages both operational and financial performance. The role supports mission-critical industries including hospitals, municipalities, first responders, industrial facilities, and commercial businesses that rely on continuous and reliable power. Key Responsibilities Team Leadership Hire, train, and develop Field Service Technicians Provide ongoing coaching and performance feedback Conduct performance reviews and support individual growth plans Manage conflict situations professionally in partnership with HR Maintain a positive, accountable, and safety-focused team culture Field Operations Oversight Ensure all service jobs are executed correctly both technically and commercially Review work orders, job plans, labor hours, and materials for accuracy Maintain compliance with all safety training, policies, and regulatory standards Provide first level technical support to technicians and elevate complex issues Oversee special projects or high-complexity jobs to ensure proper execution Customer Satisfaction Resolve escalated customer issues and provide technical support Build and maintain strong relationships with industrial, municipal, and commercial clients Ensure clear communication during job planning, service execution, and closeout Advocate MSHS PPG service offerings and support customer loyalty initiatives Sales and Cross Functional Collaboration Partner with Sales to support service opportunities and ensure timely job execution Communicate job status, upcoming opportunities, and operational blockers Support coordination of generator and load bank rental projects Scheduling and Resource Management Manage technician schedules, job assignments, and daily dispatch Align technician skillsets with job requirements Monitor utilization, field performance, and productivity Maintain on call rotation and ensure after-hours emergency coverage Job Management and Process Development Improve job management workflows, documentation, and job costing Ensure accurate reporting, timekeeping, and job tracking Monitor open repairs and remove barriers that delay completion or invoicing Implement process improvements that increase operational efficiency and reliability Financial Accountability Manage operational and capital expenditures for the Field Service team Track revenue goals, labor efficiency, utilization, and job profitability Support branch budgeting, forecasting, and financial planning Required Qualifications Five or more years of experience managing Field Service operations in power generation, engines, rotating equipment, or heavy mechanical equipment Experience supervising technicians who work on generators, diesel or gaseous engines, or power systems Strong understanding of mechanical and electrical service workflows, job costing, safety compliance, and field execution Experience working with industrial, municipal, or commercial customers Ability to manage scheduling, job planning, technician deployment, and workload balance Strong communication and problem-solving ability High school diploma or GED Preferred Qualifications Associate or bachelor’s degree in a technical discipline Experience with MTU, CAT, Cummins, Kohler, Generac, or similar power generation equipment Bilingual Spanish Experience improving or implementing service processes Strong computer skills including MS Office and reporting tools Key Performance Indicators Technician retention and development Safety performance and incident prevention Labor efficiency, utilization, and job profitability Customer satisfaction and complaint resolution On-time completion of planned and emergency service work Work Environment and Physical Demands Ability to stand, kneel, stoop, and work in cramped spaces Comfortable working outdoors in various weather conditions Capable of lifting up to 50 pounds Willingness to work irregular hours or respond to emergency calls as needed Local travel to customer sites Why Join MSHS Pacific Power Group MSHS PPG powers essential industries through mission-critical maintenance and repair services for power systems and heavy equipment. In this role you will lead a skilled field team and directly influence service readiness, reliability, and customer confidence across South Florida. You will shape processes, grow the team, and help build a high performing field service culture. Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state and our testing policies are designed to ensure compliance with both federal and state requirements where applicable. Salary Description $115,000 - $140,000 Seniority level Mid-Senior level Employment type Full-time Job function Other Industries: Machinery Manufacturing Referrals increase your chances of interviewing at MSHS Pacific Power Group by 2x Get notified about new Field Service Manager jobs in Fort Lauderdale, FL . #J-18808-Ljbffr