PAS Specialist

Oregon Health & Science University – PAS Specialist Join to apply for the PAS Specialist role at Oregon Health & Science University . 1 week ago Be among the first 25 applicants Provided pay range This range is provided by Oregon Health & Science University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $23.63/hr - $31.98/hr Department overview The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team. Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for accepted/contracted insurance coverage and individual’s obligations, obtaining necessary information for care, scheduling appointments, phones, cash handling and assisting patients in an office or clinic setting. This classification is part of the Patient Access Services classifications which include PAS Trainee, PAS Specialist, PAS Resource Specialist and PAS Coordinator 1-3. The PAS Specialist is distinguished from the higher PAS classifications by the lack of responsibility for providing guidance and leadership to other PAS positions. Function / Duties of Position Arranged Care – Schedules new patient appointments online and manually if necessary. Creates a medical record if needed. Arrange equipment and interpreters when necessary and accommodate other special needs whenever possible. Mails information when needed. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization – Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set online. Explains and satisfies any necessary patient signature requirements. Validates parking. Answers phone calls, returns messages, billing, and cash handling. When requested, obtains authorizations for clinical care. Enters all information accurately into OHSU databases or the medical record. Follows up on pending authorizations until they are obtained. Safe Therapeutic Environment Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. Uses proper posture and body mechanics for safe patient handling. Maintains general good physical and mental health to avoid jeopardizing health and safety in the workplace. Maintains a clean, safe, and orderly environment for patients, family and personnel; follows infection control policies and life safety requirements. Maintains courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees. Considers needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and community members in an informative and compassionate manner. Customer Service Demonstrates excellent customer service and communication skills in all interactions with patients, families, caregivers, and internal/external customers. Uses AIDET at all times. Addresses complaints promptly and courteously, involving management when indicated. Practices active listening and provides high-quality customer service to external and internal customers; supports process improvement and appropriate crisis management as needed. Other Duties As assigned. Required Qualifications Six months of work experience in a medical office setting with high-volume direct patient contact OR One year of work experience in a high-volume direct public contact position Note: Successful completion of a formal OHSU Administrative Internship Program may substitute for one year of experience. Knowledge and Skills Basic computer keyboarding skills including typing of 30 - 45 wpm. Preferred Qualifications Medical Terminology High-volume direct patient contact Word processing and Windows applications; online scheduling; data-base skills Excellent verbal and written communications skills Strong customer service orientation Demonstrated effectiveness in confrontational customer interactions Additional Details South Waterfront, BVTN, Murray, CDRC, Remote locations. This position works in a busy office environment with multiple, competing demands; frequent interruptions, and interpersonal interactions with both internal and external customers. Benefits Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation - up to 200 hours per year depending on length of service Sick Leave - up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Tuition Reimbursement and Employee Assistance Program (EAP) Equal Opportunity Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at or Senioriy/Employment type/Job function/Industries Seniority level: Not Applicable Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care Referrals increase your chances of interviewing at Oregon Health & Science University by 2x. Get notified about new Personal Assistant jobs in Portland, OR. Portland area listings and salaries are provided for reference and may reflect historical data. #J-18808-Ljbffr