Registered Nurse-Solution Center

1 week ago

Norwich, United States United Community & Family Services Inc Full time
Description:

UCFS is looking for candidates who are passionate about making a difference in the lives of others We are seeking a highly skilled and compassionate Solution Center Registered Nurse to join our call center team. You will be responsible for providing exceptional patient care by assessing and prioritizing patient needs over the phone and will work to ensure patients receive the appropriate level of care.

Essential Responsibilities -

Responds promptly to incoming calls and provides nursing triage as calls warrant. Able to provide appropriate triage for pediatric and adult patients.
Prioritizes each incoming call level of care to safely meet the needs of the caller (non-urgent, home care, urgent or emergent)
Redirects patients who do not need emergency care to their primary care provider. Provides education on home care for minor illnesses. Makes recommendations for further care and when to call if symptoms do not improve.
Provides nursing leadership in the patient solution center, instructs, and assists the patient solution specialists and or LPN in proper labeling of calls, emergency calls that require immediate assistance and general nursing triage calls.
Collaborates with physicians and other healthcare professionals to ensure patients receive the best possible care
Oversees the Chronic Care Management program in basket and directs calls and messages to the appropriate care teams.
Documents patient information accurately and efficiently

Why UCFS?

Be part of a team where you can advance your clinical skills, make vital connections, and become an advocate for your clients and the community. You will have opportunities to cultivate and enhance your clinical skills through individual and group supervision, in-house training, and outside training. Our team is passionate about the services we provide and is committed to making a difference, while striving to become more culturally competent and affirming each day. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more.

Requirements:
Graduate of an accredited School of Nursing, BSN preferred
One to three years of experience, preferred Ambulatory Care experience
Active Connecticut Registered Nurse license
Strong critical thinking and problem-solving skills
Excellent communication & interpersonal skills to place clients/patients at ease to screen their needs & provide correct service(s)
Demonstrated skills working with clients including empathy, exhibiting understanding, patience, and compassion and offering education & reassurance without judgment.
Ability to work independently in a fast-paced environment
Proficient in electronic medical records systems and has working knowledge of Microsoft Office Suite
All employees at UCFS are required to be vaccinated against COVID-19

UCFS offers a comprehensive benefits package including -

Flexible schedules
Competitive salaries
Generous paid time off including 3 weeks vacation, 5 floating holidays and 10 sick days each year
Medical, dental and vision insurance
401(k) plan with 6% employer contribution
Paid life and disability insurance

UCFS does not just welcome diversity, we celebrate it We strive for diversity throughout our organization to reflect and represent the communities we serve. UCFS is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status or any other characteristic protected by applicable law. BIPOC candidates are encouraged to apply.%{{advertiserId}}% %%{{category}}%%

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