Guest Services Manager at Snake River Sporting Club

POSITION SUMMARY: As the Guest Services Manager at Snake River Sporting Club, you will play a pivotal role in ensuring the highest level of guest satisfaction and service excellence. You will lead a team dedicated to providing personalized, luxurious experiences to our guests, overseeing all aspects of guest services operations with finesse, professionalism, and attention to detail. WE ARE: Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences. In partnership with Snake River Sporting Club, Noble House is also excited to announce a new full-service luxury hotel on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. Qualifications Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry. Ability To Perform job functions with attention to detail, speed, and accuracy Prioritize and organize Be a clear thinker, remain calm, and resolve problems using rational judgment Lead and mentor new and veteran team members Understand guest expectations and needs Work cohesively with co-workers as part of a team Communicate effectively with clients, guests, homeowners, and members Maintain confidentiality of privileged and pertinent resort data and information Duties and Responsibilities Guest Experience Enhancement Team Leadership Operational Management Staff Training and Development Financial Management Collaboration Quality Assurance Health and Safety Compliance Flexibility Benefits Competitive salary Health and retirement benefits Employee Housing based on availability Staff discounts on hotel services Access to club amenities and activities such as golf, tennis, racquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heliskiing and more Discounted ski pass to: JHMR, Snow King, and Targhee F&B/Retail discounts Access to employee discounts to all of our sister properties through Noble House EEO Statement for Noble House Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. #J-18808-Ljbffr