Skate Program Supervisor

SKATE PROGRAM SUPERVISOR - Silver Spring Ice Skating at Veterans Plaza Sports Facilities Management, LLC LOCATION: Silver Spring, MD DEPARTMENT: ICE REPORTS TO: GENERAL MANAGER STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Silver Spring Ice Skating at Veterans Plaza is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Silver Spring, MD. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Silver Spring Ice Skating at Veterans Plaza is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry’s best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Skate Program Supervisor is responsible for all skate programming including group lessons, camps/clinics, teams, and additional programming options. This position is responsible for creating a first‑class skating experience for all participants, instructors, officials, and spectators across all our offerings. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Directly align with the SFM Statement and Core Values Execute all aspects of the skate program Provide effective training, workflow structure, and leadership for the skate program Effectively manage all aspects of the program/camp registration process Create efficient purchasing/registration experience for all program participants Develop class structures and schedules that support skater progression, skill development, and retention Recruit, train, and mentor instructors to deliver high‑quality instruction and exceptional guest service Build and maintain strong relationships with skaters, families, and local skating organizations to foster a positive and inclusive skating community Monitor program performance, enrollment trends, and participant feedback to assess effectiveness and implement improvements Oversee the organization and execution of shows, exhibitions, and competitions, showcasing skater development and promoting the program Ensure participants keep locker room neat and clean Serve as MOD as needed Other duties as assigned by management MINIMUM QUALIFICATIONS: 3-5 years in skate program management or related field is preferred Must have comprehensive knowledge of figure skating levels and requirements Must be a member in good standing with ISI and/or USFSA Must have knowledge of recreational/facility management software programs Must have excellent interpersonal and problem‑solving skills Must be a team player Must have verbal and written communications skills Must have excellent computer skills, including Word, Excel, PowerPoint, etc. Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours) Must possess current CPR/AED/First Aid certification or must be willing to obtain them within 90 days of hire WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 50 pounds waist high May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend Will be required to work in cold environments for extended periods of time Will be required to operate a computer Facility has intermittent noise #J-18808-Ljbffr