Area Operations Manager

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you’re on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee‑owned company with 50+ years of experience and a bold new identity. What You’ll Be Doing: The Area Operations Manager’s (AOM) primary responsibilities are customer satisfaction and exceeding the business plan of their area business unit. The primary duties are to provide leadership for the Technical Services teams, to support the sales process, and to develop Technical Services associates. The operational decisions made at this level will be conducted within the business plan, budget, policies, and procedures, all while promoting the core values of the company. Supervisory Responsibilities The AOM directly manages the Technical Services Manager, Supervisors and the Project Managers. This is anywhere up to 10‑15 direct reports. They carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You Bring to Assure Success: The AOM must possess leadership, managerial, business and financial planning, customer, employee relations and technical skills. Educational and experience background should consist of leadership, management, business, and technical electronics training or experience. The Area Operations Manager must develop and maintain relationships with employees, key customers, and multiple subcontractors. Previous A/V, Broadcast, or Building Systems with IT systems integration, project management, operations management, and service experience are required. Previous P&L experience. Must have experience in goal setting, performance reviews, employee development and recruiting. Why Should You Apply? At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee‑owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next. The benefits of ownership At FORTÉ, you’re not just covered – you’re supported. Our employee‑owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work. Here’s a look at what we offer: Healthcare, vision & dental coverage to keep you and your family well. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars. Employer‑paid life and disability insurance for added peace of mind. 401(k) with company match to invest in your future. Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success. Tuition reimbursement and ongoing learning opportunities to support your growth. Employer‑paid employee assistance program to care for your physical, mental, and financial health. Paid time off that helps you truly disconnect. FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans. #J-18808-Ljbffr