Patient Account Coordinator
3 weeks ago
The Patient Account Coordinator will support and assist all aspects of revenue cycle management.
ESSENTIAL JOB FUNCTIONS:
Assist front office staff with insurance eligibility & benefits, determine patient responsibility due, and patient account questions as needed
Answer billing phone calls and communicate with patients professionally regarding claims, payments, insurance inquiries, account updates, and any other billing matter.
Resolve claim denials, working claim holds, and researching issues with claim payment in a timely manner.
Maintain the collections process and collect patient balances in a timely manner.
Resolve unpostable records and research missing correspondence/EOBs
Assist with reviewing and processing refund requests, charge backs, returns, and NSF checks.
Submit electronic claims when necessary.
Collaborate with revenue cycle analyst to improve billing and collections processes
Responsible for ensuring patients are in the appropriate insurance package based on Value Base Care rosters.
Cross train in other aspects of the department as assigned
Other special projects or duties as assigned
Pay ranges from $15.50-$16.00
Knowledge/Skills/Abilities:
Ability to work under pressure and meet deadlines.
Ability to prioritize and multi-task
Ability to problem solve and pay attention to detail
Possess strong communication skills, both written and verbal
Possess a professional attitude and teamwork mentality
Requirements:
MINIMUM REQUIREMENTS
High School Diploma or Equivalent
At least 2 years of healthcare experience preferred
Knowledge of medical terminology and billing practices.
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