Sales Assistant Manager

Overview The Honolulu Museum of Art is seeking a Sales Assistant Manager to drive sales, supervise the sales floor, and develop and implement sales strategies using qualitative and quantitative analysis. The role aims to meet the Museum shops sales targets and oversee daily sales operations while applying best practices to provide and maintain exceptional customer service. Minimum Qualifications A bachelors degree in a related field and five or more years of retail lead experience, including operation of point-of-sale (POS) systems, supervising sales associates, and inventory control at the shop level; or a relevant combination of education and experience. Five years of experience driving sales in environments such as luxury retail, high-end gift shop, gallery, museum shop, self-owned retail business, or similar. Ability to train and motivate sales staff while promoting collaboration and continuous learning. Experience in collecting and analyzing sales data and using it to develop and implement effective sales and visual merchandising strategies. Experience in maximizing shop layouts based on customer movement and purchasing touchpoints. Strong track record of identifying customer and sales trends with an understanding of quality product. Highly organized, efficient, and proactive in achieving sales target goals. Ability to engage positively and professionally with museum patrons to resolve issues and build relationships. Strong problem-solving, quick thinking, good judgment, and ability to stay calm in fast-paced situations. Honesty, integrity, enthusiasm, perspective, and strong work ethic demonstrated by commitment and follow-through. Ability to work within and support a diverse community of visitors, artists, and employees. Desired Qualifications Experience in and passion for analyzing market trends and customer buying habits. Ability to manage effective customer feedback surveys, analyze data, and respond to feedback. A passion for serving the community and promoting art, culture, and handmade artisanal products, especially local culture and artists. Understanding of the Honolulu Museum of Arts established identity and dedication to advancing it. Essential Duties Works closely with the Head of Retail to provide leadership and support for the museum shop by achieving sales targets and managing daily sales activities. Drives sales through visual displays, pricing strategies, customer engagement, and activities that elevate customer experience. Train and mentor Sales Associates, including coaching and check-ins. Assists the Head of Retail in the overall recruitment process by assessing candidates and participating in the interview process. Manages scheduling for sales associates, approves timecards for payroll, and generates sales staff reports as needed. Generates monthly sales reports that provide feedback on products sold and makes recommendations for new product opportunities. Ensures all daily administrative functions are completed, including store opening and closing, daily shop maintenance, staff check-ins and communications, payroll, and inventory control, ensuring accuracy in all cash and credit transactions and daily deposits. Maintains the visual merchandising of the shop, continually updating visual displays to facilitate quick product turnover. Collaborates with the Head of Retail to develop and implement pricing and sales strategies. Provides daily feedback to the Head of Retail on selling trends, customer reactions to new products, and other pertinent information to enable quick adaptation to floor trends. Maintains general knowledge of the museum to assist guests with inquiries regarding exhibitions and galleries. Keeps up to date with museum activities and the calendar. Assists with museum shop activities and events as needed. Demonstrates a commitment to fostering, cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and modeling inclusive behaviors. In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of belonging that embraces the contributions of all staff. Other duties as assigned. Compensation The Honolulu Museum of Art is committed to salary transparency. The range for this position is $50,000 per year to $55,000 per year. This pay range is a general guideline; several factors are considered when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to: Fully covered medical, dental, and vision insurance for employees. 12 paid holidays. 15 days of vacation accrued in the 1st year, increasing to 20 days in the 2nd year. 15 days of sick leave accrued annually. Group retirement plans with employer matching after the 2nd year. Shop, Museum Caf, and Art School discounts. Onsite parking provided. Working Conditions And Atmosphere Works in a retail shop environment. Work hours are Wednesday through Sunday with flexible scheduling as needed. The shop is open during Honolulu Museum of Art operating hours. Ability to operate general office equipment including computer, copier, printers, and fax machine. Ability to lift, carry, push, pull, up to 30 lbs of general office material or equipment. The employee must be able to fulfill all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice. Inclusivity, Diversity, Equity, #J-18808-Ljbffr