Onsite Technician

(Level/TIER 1 Tech): Onsite Technician - Technical Support

REQUIRED SKILLS:
Device Knowledge (Desktops, Laptops, Chromebooks, Printers, Interactive Displays)
OS Knowledge (Windows, ChromeOS)
Networking Knowledge
Strengths: Collaboration, Organization, Communication, Self-Starter, Flexible

RESPONSIBILITIES:
Provide direct on-site problem resolution for both on and off warranty desktop systems.
Troubleshoot and support end-users of the Administrative, Instructional and Library systems in terms of problem solving.
Install desktop hardware and software.
Perform desktop imaging and configuration
Install and configure printers and specialized peripherals.
Workstation and desktop software management for all non-terminal clients
Help to insure maximum system and network availability.
Using the proper software, monitor systems and servers for worm/virus/spyware attacks
Windows and/or Apple domain administration
Active Directory administration
Create, administer and maintain the users' computing environments, e.g. creation and maintenance of user accounts and profiles, creation of user logon scripts, server-based storage, user file security, and user e-mail accounts.
Troubleshoot and support end-users with logon, printing, file saving, network access, and application problems.
Assist with deployment and installation of all hardware and software related to client environments.
Configure and troubleshoot hardware components including servers and network equipment.
Install, upgrade and update server applications.
Assist in the troubleshooting of telecommunications and network equipment problems.
Monitor system network security and uptime.
Provide Wide-Area Network (WAN) support and troubleshooting with the Network Operations Center. Install and troubleshoot local and network printers, scanners and multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drives.
Troubleshoot and repair workstation hardware, monitors, projectors, printers etc.
Basic workstation OS integrity troubleshooting and re-image if necessary
Troubleshoot office and academic software, install software on local machines, user profiles and update software when applicable and prepare equipment for power point presentations.
Troubleshoot Email and application problems.
Troubleshoot presentation station problems, physical wiring issues.
Clean an infected machine of worm/virus/spyware.
Assist in unboxing and installing network equipment as it applies to setup, network connections, re-imaging, and post configuration testing.
Provide support, maintenance, monitoring and/or management of a newly developed system as well as applications or systems that were developed and implemented in the past.

Top 3 Required Skills -

• Excellent communication & soft skills.
• Basics - Chromebook support, reset passwords, troubleshooting, printer support, etc.
• Self-motivated and excellent organizational skills.