System Analyst

3 weeks ago


Boston, United States Alexander Technology Group Full time

No C2C


Alexander Technology Group is currently working with a Managed Service Provider in Boston that is looking to hire a Systems Analyst to join their team. This is a 6-month contract-to-hire position.


Responsibilities

  • Process service requests as they arrive through direct client calls, email, ticketing system, or face-to-face contact
  • Create new tickets in the ticketing system and obtain and evaluate all relevant information for service issues and requests, according to procedures
  • Identify and investigate client issues and provide immediate solutions when applicable
  • Fully test all solutions after implementation
  • Assist new client on-boarding processes
  • Maintain client monitoring dashboards and reporting
  • Assemble hardware and install or deletes software
  • Adhere to company, Managed Services, and client processes
  • Accurately track time spent on client issues and projects
  • Provide consistent, accurate, and timely updates to team members, stakeholders, and management on the status and issues surrounding assigned work.
  • Work cooperatively across departments to gather issue information and drive to resolution
  • Meet or exceed responses and resolutions for all client Service Level Agreement.


Qualification Skills Requirements

  • 2-years previous IT experience preferred
  • Experience with Windows 10, Azure Active Directory, and Office 365.
  • Ability to commute daily in, and around the greater Boston area.


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