Systems Administrator

4 days ago

Denver, United States Ledgent Technology Full time

JOB TITLE: Systems Administrator

TYPE: Contract for 12 months

LOCATION: Denver (only considering local applicants)

SCHEDULE: Hybrid - 3 days required in office

HOURLY RATE: $40-$61/hour (dependent on experience)

POSITION SUMMARY

Administers the performance of systems, both software and hardware, that are used by staff to service both internal and external clients. These systems include collaboration and coordination programs such as extranets, file-sharing portals. Administers systems that house data as it resides internally, including document management systems, service management systems, intranets, internal portals, and databases. Coordinates cross-training throughout the IT department related to systems administration. Ensures client expectations are met or exceeded. Works directly with attorneys and staff to help coordinate the collaboration, sharing, and dissemination of data to clients during attorney onboarding, client onboarding, as well as off boarding. Backs up Network Administration staff and Service Desk staff when required.

POSITION RESPONSIBILITIES

  • Oversees requests, incidents, changes, and problems related to company's data and the systems that manage that data.
  • Manages and coordinates urgent and complicated support issues.
  • Act as escalation point for all requests and incidents related to company's systems that store, use, and manage information in transit and at rest.
  • Systems Administrators are a tier of support typically between the Help Desk team and the Network & Server Administration team.
  • Acts as a liaison for all attorneys in the coordination and training of company's systems that can be used for client engagements, including extranets, FTP sites, email and other correspondence, as well as trains attorneys in the use of these systems when appropriate.
  • Acts as a liaison for all staff in the coordination of company's systems used by attorneys to serve clients both internally and externally.
  • Works with the IT Director in securing the confidentiality, integrity, and availability of company's data.
  • Coordinates outside parties (vendors, consultants, courts, and peer law firms) in the development, use, and support of company's systems that store, use, and manage company's data.
  • Works with the Service Desk Manager to develop a solutions repository and ensure top quality solutions are available to the staff.
  • Is an active partner in helping champion world class IT.
  • Regularly participates in the evening and weekend on-call rotation (about every 6-7 weeks)

QUALIFICATIONS / SKILLS

  • High School Diploma or equivalent required
  • 3+ years' experience preferred
  • ITIL Foundation Certification preferred
  • Technical certifications in database administration preferred
  • Outstanding client service and communication skills
  • Creative and adaptable
  • Proficient in PC and Peripheral hardware support
  • Proficient in software support including OS and applications
  • Desire to do great things both IT related and not IT related that help the organization


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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