Quality Assurance Improvement Manager

4 days ago

Savannah, United States First Search Inc. Full time

Monitor and analyze customer complaints and develop action plans to address identified issues.

• Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.

• Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.

• Develop and deliver training programs to educate employees on quality assurance processes and procedures.

• Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.

• Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.

• Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.

• As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues .

• Visit dealerships and sales to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer.

• Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.

• Checks the field’s TSB and creates its own TSB once the field campaign is determined.

• Implement reimbursement system and link with warranty info to obtain from suppliers the warranty cost due a failure provoked by them .

• Maintain and improve quality performance in every area thru the field analysis and process resolution.

• Lead the analysis in parts, vehicles, materials to obtain root cause results.

• Perform analysis on failed parts and solve them thru the use of problem solving techniques, document those improvements and share best practices.

• Review field emerging issues to obtain results and if needed coordinate analysis for solution and potential recall and campaign.

• Monitor safety quality issues in the field and Take appropriate field fix such as recall and campaign.

• Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.


Equipment Maintenance -Welding Maintenance Specialist (613)

Essential Duties and Responsibilities:

[Position Summary]

  • Coordinates, monitors, and performs technical processes related to Welding shop in maintenance department to meet company goals.

[General Management]

  • Report on status of assigned tasks at beginning, during and conclusion.
  • Develop detailed action plan to meet shop wise maintenance index. (Downtime, PM Plan & Actual, Equipment monitoring system, Equipment improvements, Safety/Environmental etc.)
  • Prepare a detailed training plan for each team member to meet skill level target of each section.
  • Prepare & execute annual operation plan and report status of each task.
  • Support AM/MGR to encourage good teamwork. (Meeting, Events, Collaboration)
  • Analysis Welding shop downtime and provide improvement plan.
  • Need Flexible work schedule based on department shift rotation plan and can be requested to take care any urgent equipment issue (Night, Weekends, Holidays)

[Budget & Spare parts Management]

  • Analysis shop wise maintenance budget of the year.
  • Verify exact specification of all parts and create material numbers to make PR.
  • 1st counterpart for purchasing team to get PO of each PR process.
  • In charge of PR, Parts receiving, Organizing, Parts issuing and payment with supervisor’s approval.
  • Monitor purchasing, distribution, and inventory control of maintenance material. (Include Tools, Subsidiary materials etc.)

[Shop Member Management]

  • Need excellent communication with AM/MGR to supervise and control conflicts in the organization and take care of individual distress from the work.
  • Need to be a mentor for shop members to encourage continuous improvement.

Qualifications & Preferences

Minimum:

  • More than 3 years maintenance career in the field of automated plants.
  • Trouble shooting ability for PLC based automation equipment.
  • Ability to understand drawing and specifications of electrical, mechanical systems.

Preferred:

  • More than 1 years Welding shop maintenance career in major automotive industry
  • Holders of mechanical or electrical certifications
  • AB PLC program and control circuit experience
  • Performed many equipment installations including design study, paperwork, inspection and testing new/modified equipment and processes
  • Bachelor's degree in Mechanical or Electrical Engineering

Competency Based:

Maintenance SPL should do his/her best to achieve all indices related to maintenance activities based on the following competitiveness.

  • Working as a one team
  • Planning and Organizing
  • Problem Solving
  • Communication
  • Strategic thinking and mindset
  • Willingness for transformational changes
  • Flexibility

Travel Requirement

  • Domestic / International travel required.

Working Hours (Shift) Requirement

  • Employment opportunities at will be completed in multiple phases.
  • Shift assignment for this position may change to meet the business needs.
  • Any changes will be communicated to employees and according to accommodation will be considered.

Compensation & Benefit

  • Offers opportunities for growth, work flexibility, competitive pay, and benefits.
  • Benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.

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