Endpoint Engineer

Position: EndPoint Engineer

Location: Onsite in Schaumburg, IL

Type: Contract

Duration: 6+ Months (Can go Long Term)

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required.

The Endpoint Engineer will focus on delivery of a consistent product and computing experience to the end client. The Engineer will focus on designing, building, and implementing endpoint configurations and user applications across both virtual and physical desktop environments. In addition, the Endpoint Engineer will work closely with other End User technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user endpoint, but will also be tasked at providing guidance, direction, and documentation to the Level 2 (tier two) team.

The individual in this position will also be responsible ensuring that all desktops OS and applications are current, reliable, and accessible in accordance with service level agreements. Additionally, the Endpoint Engineer should be able to identify and evaluate desktop OS and application solutions that enhance the security of the end user desktop.

Endpoint Engineer Responsibilities/Qualifications:

• strong technical skills in Citrix, VDI, and Azure Virtual Desktop, W365 and Intune Endpoint Manager
• responsible for identifying, submitting, testing, and implementing security policies (DevSecOps)
• excellent 3rd tier support to 2nd tier technicians during issue escalation

business units on business practices such as new applications in newer technologies

• Be a self-starter in identifying and streamlining business processes
• SW testing, customization, and deployment of packages as some OS patching will also be required

software upgrades, new installs, uninstalls, and configuration changes

• Ensure compliance with local and global guidelines
• closely with End User Computing Platform team to support implementing policies, procedures, and systems
• other duties as assigned

Preferred Qualifications:

• to understand and navigate complex Policies within Intune and Active Directory
• experience with Windows 10 and 11

with Office 365 (O365)

• Ability to understand and navigate through complex packages
• to develop and drive initiatives with minimal oversight or guidance
• in tools like ServiceNow
• in hardware troubleshooting
• analytical skills
• Customer service skills
• verbal and written communication skills