Access Associate
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Summary: As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Status: Part-Time
Location:
Newark-Wayne Community Hospital1200 Driving Park Ave, Newark NY 14513
Department: Admitting
Schedule: Varies from week-to-week as follows (working every other weekend):Week 1:Sunday
- 6:30p-3:00aMonday
- 3:00p-11:30pFriday
- 6:30p-3:00aWeek 2:Monday
- 3:00p-11:30pFriday
- 3:00p-11:30pSaturday
- 6:30p-3:00a
Responsibilities Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
Billing & Payments. Collect and process payments when applicable
Required Qualifications None
Preferred Qualifications 2-year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
Physical
Requirements:
Sedentary
- Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.
Pay Range PAY RANGE: $17.85
- $20.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
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