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Level 1 Technician

3 months ago

New York, United States eXcell Full time

Find out why eXcell is the employer of choice for contractors Join eXcell and enjoy our generous employee benefits

We are currently searching for an enthusiastic Level 1 Technician to join our client's team onsite at New York, NY. This is a Contract position slated to go 2+ years. 

Duties and Responsibilities:

  • Test and image desktops and laptops
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Ability to set up, configure, and add all hardware
  • Assist client internal IS technicians with large IMAC's
  • Provide technical support to end-users via telephone and in person
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in the resolution of end-users' technical issues
  • Manage (ServiceNow / Clear vision) ticket queue constantly throughout the day
 
Skills and Qualifications:
  • Minimum 2+ years of hands-on technical knowledge of laptop and desktops, including break / fix
  • High School Diploma or GED required
  • A+ Certification is a plus
  • Familiar with standard concepts, practices, and procedures within the IT support field
  • Able to lift heavy equipment. (PC's, monitors, printers.)
  • Strong verbal and written communication skills
  • Experience with Windows OS, Microsoft Office, Internet browsers and Email clients

This candidate will need to go through the client background check process which requires fingerprinting.

$30.00 - $32.00 per hour
 
Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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