Field Service Technician

4 weeks ago

Slidell, United States In-Telecom Full time

Position Overview:


We are actively searching for passionate and skilled Field Technicians to enhance our teams across select locations. This role presents a unique opportunity to apply your IT skills in a diverse setting, contributing significantly to our client's success. Ideal candidates are not only adept in technology but also excel in customer service, embodying a continuous drive for learning and advancement in the IT domain.


Duties and responsibilities include:


  • System Installation and Maintenance: Set up and maintain surveillance cameras, alarm systems, access control equipment, and ensure the stability and availability of these systems.
  • Technical Troubleshooting: Provide expert onsite and remote technical support, diagnosing and resolving issues swiftly to ensure minimal disruption to operations.
  • Strategic Collaboration: Work closely with construction teams and external vendors to ensure our technology needs are met and exceeded.
  • System Programming and Integration: Assist with programming existing systems, system integrations, and support for new installations, offering solutions that drive our mission forward.
  • Proactive Maintenance: Lead the charge in proactive work, focusing on system maintenance, backups, and upgrades to preempt potential issues.
  • Documentation and Training: Develop comprehensive documentation and training materials for staff, conducting formal and informal training sessions to enhance team capabilities.
  • Emergency Support: Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service.


Required Qualifications:


  • 2-5 years of hands-on experience in physical security, fire alarm, or low voltage communication industry, installing field devices, and system programming.
  • Familiarity with leading security and access control systems. Specific product knowledge is a plus.
  • Intermediate to advanced knowledge of computer networks, including TCP/IP, DNS, DHCP, gateways, routers, and switches.
  • Strong problem-solving skills, excellent written and verbal communication abilities, and a customer-first attitude.
  • High school diploma or equivalent; additional certification or technical schooling preferred.
  • Ability to read and interpret technical blueprints, diagrams, and manuals.
  • Must be legally authorized to work and have a valid driver's license with a clean driving record.


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Slidell, LA 70460: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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