On-Call Desktop Support Technician
3 weeks ago
Job Overview:
We are looking for a proactive and tech-savvy On-Call Desktop Support Technician (Tier I) to provide on-call technical support for our hardware, network systems, software applications, and operating systems. This entry-level role is ideal for someone with a keen interest in IT and looking to gain hands-on experience in a dynamic corporate environment. Working under general supervision, you will be a key player in ensuring the smooth operation of our desktop computing environment.
Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Troubleshoot software and hardware failures and identify network problems when they relate to personal (desktop or laptop) computers.
- Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
- Document case status and provide updates to management and end-users.
- Support development and implementation of new computer projects and new hardware installations.
Qualifications:
- A basic understanding of computer hardware, software, and networking.
- Good problem-solving skills and the ability to provide hands-on support.
- Strong communication skills and the ability to provide clear instructions to users.
- Excellent organizational and time management skills.
- Ability to work independently under general supervision.
- Available to work flexible hours and respond to on-call requests.
Preferred Skills:
- Familiarity with desktop operating systems and various software applications.
- Prior experience in a help desk or IT support role is a plus.
- Basic knowledge of networking systems and protocols.
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