Systems Services and Support Analyst

2 weeks ago

Westlake, United States Fidelity TalentSource LLC Full time



Job Description:



The Role

Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stability and performance as we adapt to change. The Customer Communications Product Area is part of the Core Brokerage Platform Domain (formerly the Operations Service Group - Technology organization).
\u00A0



The Expertise and Skills You Bring

  • Bachelors or equivalent with 5+ years of experience in information technology
  • Financial services experience preferred
  • Robust critical thinking skills coupled with a growth demeanor and drive to learn and engage with peers in problem solving discussions
  • Demonstrated experience in communicating technical needs and capabilities to non-technical team members and partners
  • Delivering quality technology solutions to complex business issues in an agile environment
  • Collaborate with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner
  • Strong analytical and critical thinking skills and ability to tackle issues by making timely decisions based on facts, knowledge, experience, and judgment
  • Quickly learn, adapt, and thrive to meet the needs of a fast-paced, changing environment
  • Strong troubleshooting and problem-solving skills
  • Desire to be detailed, very responsive, and committed to quality
  • Ability to navigate organizationally in order to accomplish tasks and work on multiple efforts simultaneously
  • Hands on experience in the technology stack Java, Spring Framework, Spring Boot, PL/SQL, Angular and .NET.
  • Devops, Monitoring and cloud computing skills
  • Proven ability to solve a variety of problems, typically of complex scope with minimal reference to established policies and procedures
  • Hands-on experience in troubleshooting RESTful Web Services with Java technologies.
  • Makes decisions based on theory or concepts when solving problems of highly complex or technical nature
  • Solid experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.
  • Practical experience in CI/CD practices.
  • Ability to solve and work on production issues using various tools such as Splunk and Datadog
  • Understanding server infrastructure and server certificates
  • GIT, Maven, Jenkins, uDeploy experience
  • Passion for technology and troubleshooting complex problems.
  • Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutions
  • Be Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance
  • Influence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practices
  • Inspire Others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team
  • Having an AWS Certification is a plus
  • Exposure in Message Oriented Middleware APIs JMS, ActiveMQ, IBM MQ, Apache Kafka
  • Experience in agile methodology
    \u00A0


The Team

The Product Area s mission is to provide a robust, accurate, reliable, high performing and cost-effective platform that generates, archives, and reconciles non-regulatory and regulatory financial communications which meet all regulatory and compliance requirements and facilitates an exceptional end investor experience through consumers across all Lines of Business. In this role, you will serve as a full stack engineer supporting the Production Excellence squad in the Customer Communications Product Area in Core Brokerage. You will work on stability initiatives including scalability, capacity, performance of Customer Communications applications. You will work closely with the Squad Lead and other developers to drive a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production excellence discipline leading to zero customer impacting incidents.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

  • Systems Services and Support Analyst

    1 week ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Job Description: The Role Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stability and performance as we adapt to change. The Customer Communications Product Area...

  • Systems Analyst

    2 days ago

    Westlake, United States HCL Global Systems Full time

    Experience collaborating in a team environment to develop, deploy, and support key applications and features Experience with database query tools / SQL skills A demonstrable understanding of the Agile software development methodology Excellent written and oral communication skills, allowing you to interview Business partners to understand project...

  • Systems Analyst

    2 days ago

    Westlake, United States Shiftcode Analytics, Inc Full time

    SYSTEMS ANALYST 12 MONTHS CONTRACT WESTLAKE, TX / SMITHFIELD, RI HYBRID OPPORTUNITY VISA- USC/GC ONLY Requirements: 5+ years of experience as a Systems Analyst (Must be U.S. Based experience) Experience with database query tools / SQL skills Experience working in an Agile environment. Ability to perform technical analysis of sophisticated Web...

  • Systems Analyst

    1 week ago

    Westlake, United States Shiftcode Analytics, Inc Full time

    SYSTEMS ANALYST 12 MONTHS CONTRACT WESTLAKE, TX / SMITHFIELD, RI HYBRID OPPORTUNITY VISA- USC/GC ONLYRequirements: 5+ years of experience as a Systems Analyst (Must be U.S. Based experience) Experience with database query tools / SQL skills Experience working in an Agile environment. Ability to perform technical analysis of sophisticated Web...

  • Systems analyst

    1 week ago

    Westlake, United States Expert In Recruitment Solutions Full time

    Systems analyst Westlake, texas locationMust Have Skills: SQL Quieres | Data Model Design Changes | System Design Changes Domain Knowledge: Health Benefits Location: onsite 2 weeks per month in Durham, NC or Westlake, TX Employment Allowed: w2, c2c, RITS The Health Care Technology Group (HCG) Team is looking to fill an interesting and challenging...

  • Systems analyst

    2 days ago

    Westlake, United States Expert In Recruitment Solutions Full time

    Systems analyst Westlake, texas location Must Have Skills: SQL Quieres | Data Model Design Changes | System Design Changes Domain Knowledge: Health Benefits Location: onsite 2 weeks per month in Durham, NC or Westlake, TX Employment Allowed: w2, c2c, RITS The Health Care Technology Group (HCG) Team is looking to fill an interesting and...

  • Business/Configuration Analyst

    5 days ago

    Westlake, Ohio, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business/Configuration Analyst - Healthcare - Westlake, TX, Durham, NC to join our team in Westlake, Texas (US-TX),...

  • Business/Configuration Analyst

    4 days ago

    Westlake, United States NTT DATA Services Full time

    Req ID: 277776  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business/Configuration Analyst - Healthcare - Westlake, TX, Durham, NC to join our team in...

  • Analyst, Reconciliation

    11 hours ago

    Westlake, United States Fidelity Investments Full time

    Job Description : The Role Have you ever considered a career that exposes you to how money is invested all over the world? Fidelity Fund and Investment Operations performs accounting, money movement, pricing and other services supporting portfolio managers who invest our client's money in Fidelity’s mutual funds. Our job is to ensure that all...

  • Beneficiary Client Service Analyst

    5 days ago

    Westlake, United States Equity Trust Full time

    When you work at Equity Trust, there is never a dull moment! You get to be a part of a dynamic, innovative, and collaborative team dedicated to providing a superior client experience and driven by performance. Our culture of learning and growth encourages our teams to challenge the status quo and break through ceilings to establish new standards for our...

  • Business Analyst

    2 weeks ago

    Westlake, United States Fidelity TalentSource LLC Full time

    BUSINESS ANALYST – Fidelity Health Business Analyst Chapter As a Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed...

  • Business Analyst II

    1 month ago

    Westlake, United States CareerBuilder Full time

    The Business Analyst works with the business community and other IT professionals to help identify how technology and process solutions can be used to help solve business challenges. Our ideal candidate will have a broad understanding of subject areas throughout the business, maintains a strong relationship with all levels of the business community and...

  • Financial Accounting Analyst

    4 weeks ago

    Westlake, United States Client Opportunities Full time

    Job DescriptionJob DescriptionDescription:Corrigan Krause is currently assisting their client in the search for a full-time, direct hire Financial Accounting Analyst. Our client is a niche industry manufacturer who has been in business for 35 years and has become an industry leader with products that are made fully in the U.S.A. The goal of the Financial...

  • Financial Accounting Analyst

    1 month ago

    Westlake, United States Client Opportunities Full time

    Job DescriptionJob DescriptionDescription:Corrigan Krause is currently assisting their client in the search for a full-time, direct hire Financial Accounting Analyst. Our client is a niche industry manufacturer who has been in business for 35 years and has become an industry leader with products that are made fully in the U.S.A. The goal of the Financial...

  • Software Quality Assurance Analyst

    4 days ago

    Westlake, United States NESCO Inc Full time

    Job title Software Quality Assurance Analyst Reports to Director of Quality Assurance Job purposeThe Software Quality Assurance Analyst is responsible for developing and executing test plans and test cases to maintain quality assurance standards and measures within the IT organization. The analyst will provide support for all areas of testing including...

  • Software Quality Assurance Analyst

    2 days ago

    Westlake, United States NESCO Inc Full time

    Job title Software Quality Assurance Analyst Reports to Director of Quality Assurance Job purpose The Software Quality Assurance Analyst is responsible for developing and executing test plans and test cases to maintain quality assurance standards and measures within the IT organization. The analyst will provide support for all areas of testing...

  • Floorplan Analyst

    1 day ago

    Westlake, United States American Greetings Full time

    Job Description As this is a hybrid role working in our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio. The Floorplan Analyst plays a critical role in the Celebrations Department, responsible for developing and executing the space allocation in each retail account using Blue Yonder Floor. The Floorplan...

  • Community Support Specialist

    2 weeks ago

    Westlake, United States Services For Independent Living Inc Full time

    Job DescriptionJob DescriptionServices for Independent Living seeks a well-qualified, dynamic Community Support Specialist. This person will provide a wide range of public health services and supports, including, assistance with accessing vaccines and connecting to other services, transition, and diversion from high-risk congregate settings to community...

  • Senior Configuration Analyst

    3 weeks ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Job Description:The Role The Configuration Analyst is a member of the Health Care Operations Organization. This is an exciting role that offers an opportunity to blend your systems analysis, critical thinking, and analytical skills. The Configuration Analyst is responsible for providing support in an Agile environment for client advised projects to ensure...

  • Business Analyst

    2 weeks ago

    Westlake, United States HCL Global Systems Full time

    The Expertise and Skills Education BS or BA Required Experience: 5 – 7 years of Business Analysis experience required At least 5 years of direct experience with Health & Welfare Annual Enrollment 5 – 7 of experience in Health & Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system...