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Air Compressor Sales Support Specialist

4 months ago

Michigan City, United States Sullair, LLC Full time

Summary of the position:

The Air Compressor Sales and Support Specialist works jointly with customers and engineering to ensure the highest quality and most reliable system is provided for the application. This role acts as a technical resource between customers and engineering. Working as part of a cross functional team, the Air Compressor Sales and Support Specialist fields general equipment inquiries (phone & email), technical questions, and special pricing requests. The candidate will routinely coordinate multiple projects simultaneously and provide customer focused input to the team for success in the market.

Duties and responsibilities:


  • Work with internal and external Product Management, Commercial, and Engineering teams to develop specialty equipment proposals
  • Assist customers with sizing air compressors, air dryers, air filters
  • Help customers compare various product offerings and articulate technology and product positioning
  • Respond to functional and technical elements of RFQs
  • Provide technical sales support to customers
  • Maintain a high level of product and application knowledge
  • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
  • Maintain professional business relationships with all customers
  • Travel 5-10% in North America to customer sites and facilities


Qualifications:

  • Maintain professional business relationships with all customers
  • High energy, customer centric candidates that have entry level understanding of air compressors or similar rotating equipment assemblies
  • Customer friendly personality a plus

Education:


  • Associate or bachelor’s degree in Mechanical Engineering Technology preferred, but not required.
  • Bachelor’s degree from an accredited college


Professional experience:


  • Strong interpersonal communication skills to work cross-functionally on product issue resolution
  • Proficient in Microsoft Office
  • Strong customer focus with a demonstrated ability to develop relationships and interface with customers on critical technical matters
  • Highly organized with a strong attention to detail
  • Multitasking capability
  • Technical aptitude to quickly and efficiently gather, understand, condense, and organize information necessary to make informed engineering decisions
  • Ability to communicate clearly using both written and verbal methods
  • Ability to communicate professionally with all levels of the organizations including both internal and external customers
  • Knowledge of oil-flooded screw, oil- free screw, and centrifugal compressed air systems preferred
  • Strong analytical abilities and technical knowledge of systems and controls


Key behaviors:


  • Excellent verbal and written communication skills
  • Mechanically inclined
  • Ability to manage multiple priorities, adapt to changing business conditions, and work well across all levels of the organization
  • Team player
  • Self- Motivated and Assertive
  • Strong interpersonal and active listening skills
  • Candidate must work well in a team environment
  • Strict attention to detail
  • Must be results-oriented, high energy, and a representative of the Hitachi Global Air Power Values

Direct reports:


  • N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.