Information Technology Support Manager

3 weeks ago


Birmingham, United States 3Ci Full time

Summary: We are seeking a dynamic Systems Support Manager to lead our team of IT professionals in delivering top-notch technical assistance, ensuring maximum productivity and efficiency.

Responsibilities:

  • Lead, mentor, and manage a team of systems support professionals, fostering a collaborative and motivated work environment.
  • Oversee the management of the support ticket queue, ensuring prompt assignment and resolution in accordance with predefined service level agreements.
  • Provide hands-on technical support to employees, addressing hardware and software issues efficiently, and serving as an escalation point for complex incidents.
  • Supervise incident and problem management processes, identifying recurring issues and implementing preventive measures to enhance system stability.
  • Collaborate with stakeholders to manage and maintain the company's IT infrastructure, including servers, networks, and software applications.
  • Develop and maintain comprehensive documentation on IT systems, processes, and procedures to facilitate self-service and empower employees.
  • Liaise with external vendors and service providers to ensure timely delivery of IT services, and collaborate with internal stakeholders to understand and address system support needs.
  • Implement and enforce IT security policies, procedures, and best practices to safeguard company data and systems.

Qualifications:

  • Proven experience in managing a team of systems support professionals.
  • Minimum of 7 years experience in technology support with at least 3 years in a leadership role.
  • Strong technical knowledge and hands-on experience supporting IT infrastructure, hardware, software, and networks.
  • Familiarity with Microsoft-based IT service management (ITSM) principles and ticketing systems.
  • Proficiency in configuring, maintaining, and troubleshooting Microsoft operating systems and applications.
  • Proficiency with Microsoft Azure (PaaS and IaaS resources) highly desired.
  • Excellent problem-solving skills and ability to prioritize tasks in a dynamic environment.
  • Exceptional communication and interpersonal skills.
  • Knowledge of IT security practices and regulatory compliance is a plus.
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Physical Demands:

  • Frequently stand, walk, and sit.
  • Ability to work virtually and in an office environment.
  • Extended and varying work schedules – at least 40 hours per week, some nights, weekends, and holidays required.
  • Frequently use computer equipment and telephone.
  • Fast-paced, changing, multi-tasking environment.



  • Birmingham, Alabama, United States Deputy Assistant Secretary For Information And Technology Full time

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other...


  • Birmingham, United States LMK Recruiting Solutions Full time

    Why work for Wilson Computer Support?Are you seeking an employer who values your exceptional work ethic and a can-do attitude? Do you long for a positive work culture where you'll be backed by a motivated team? Look no further! We are not your typical IT solutions provider. We go above and beyond by delivering tailor-made, end-to-end solutions that cater to...


  • Birmingham, United States LMK Recruiting Solutions Full time

    Why work for Wilson Computer Support?Are you seeking an employer who values your exceptional work ethic and a can-do attitude? Do you long for a positive work culture where you'll be backed by a motivated team? Look no further! We are not your typical IT solutions provider. We go above and beyond by delivering tailor-made, end-to-end solutions that cater to...


  • Birmingham, United States LMK Recruiting Solutions Full time

    Why work for Wilson Computer Support?Are you seeking an employer who values your exceptional work ethic and a can-do attitude? Do you long for a positive work culture where you'll be backed by a motivated team? Look no further! We are not your typical IT solutions provider. We go above and beyond by delivering tailor-made, end-to-end solutions that cater to...


  • Birmingham, United States Balch & Bingham LLP Full time

    Balch & Bingham LLP is a dynamic firm focused on talent, collaboration, creativity, and commitment. At Balch, our professional staff play a key role in achieving excellence for our clients, fulfilling indispensable responsibilities and functions that allow us to sharpen competitive advantages. Your energy and talents are essential to the advancement of our...


  • Birmingham, United States Balch & Bingham LLP Full time

    Balch & Bingham LLP is a dynamic firm focused on talent, collaboration, creativity, and commitment. At Balch, our professional staff play a key role in achieving excellence for our clients, fulfilling indispensable responsibilities and functions that allow us to sharpen competitive advantages. Your energy and talents are essential to the advancement of our...


  • Birmingham, United States Seneca Resources Full time

    Position Title: Support Center OperatorLocation: Birmingham, ALEnvironment: Onsite Position Status: Contract Position Description: This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel...


  • Birmingham, United States Seneca Resources Full time

    Position Title: Support Center OperatorLocation: Birmingham, ALEnvironment: Onsite Position Status: Contract Position Description: This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel...


  • Birmingham, United States Seneca Resources Full time

    Position Title: Support Center OperatorLocation: Birmingham, ALEnvironment: Onsite Position Status: Contract Position Description: This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel...


  • Birmingham, United States Apt Full time

    IT Audit ManagerLocation: Birmingham, AL (100% onsite)Job Type: Perm/Direct HireThe ideal candidate is self-assured, adept at effective communication across all staff levels, possesses a deep understanding of business processes, adept at identifying potential risk areas, and skilled in devising practical solutions to company issues. They thrive both in...


  • Birmingham, United States APT Ltd Full time

    IT Audit Manager Location: Birmingham, AL (100% onsite) Job Type: Perm/Direct Hire The ideal candidate is self-assured, adept at effective communication across all staff levels, possesses a deep understanding of business processes, adept at identifying potential risk areas, and skilled in devising practical solutions to company issues. They thrive both in...


  • Birmingham, United States Southern Company Full time

    Job DescriptionThis position is responsible for managing personnel and functions surrounding Southern Company’s technology-related Sarbanes-Oxley (SOX) controls, ensuring all control objectives are achieved to support management’s SOX 404 certification.JOB REQUIREMENTS:Bachelor’s degree in Accounting or Technology-related field is required.Minimum of...


  • Birmingham, United States Excelsior Staffing Full time

    General ResponsibilitiesResponsible for constantly detecting and preventing cyber threats to the company computing environment. Identify weaknesses of the company computing infrastructure (software, hardware, networks) and find creative ways to protect it. Plan, implement, upgrade, or monitor security measures to protect computer networks and information....


  • Birmingham, United States Excelsior Staffing Full time

    General ResponsibilitiesResponsible for constantly detecting and preventing cyber threats to the company computing environment. Identify weaknesses of the company computing infrastructure (software, hardware, networks) and find creative ways to protect it. Plan, implement, upgrade, or monitor security measures to protect computer networks and information....


  • Birmingham, United States Excelsior Staffing Full time

    General ResponsibilitiesResponsible for constantly detecting and preventing cyber threats to the company computing environment. Identify weaknesses of the company computing infrastructure (software, hardware, networks) and find creative ways to protect it. Plan, implement, upgrade, or monitor security measures to protect computer networks and information....

  • Technology Director

    2 weeks ago


    Birmingham, United States Avient Full time

    Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: · Dyneema, the world’s strongest fiber, enables unmatched levels of performance and protection for end-use applications, including ballistic personal...

  • Technology Director

    2 weeks ago


    Birmingham, United States Avient Full time

    Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: · Dyneema, the world’s strongest fiber, enables unmatched levels of performance and protection for end-use applications, including ballistic personal...

  • Technology Director

    2 days ago


    Birmingham, United States Avient Full time

    Job Description DESCRIPTION: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: •Dyneema®, the world's strongest fiber™, enables unmatched levels of performance and protection for end-use applications,...


  • Birmingham, Alabama, United States Bureau Of The Fiscal Service Full time

    The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Serve as a Fiscal Service and Treasury technician working on the Bureau's IT communications infrastructure and Treasury wide...


  • Birmingham, United States UK Civil Service Full time

    Job summaryAre you seeking your next career challenge? Would you like to become part of a team supporting some of the most exciting science, innovation and technology? If you are looking for a rewarding & challenging opportunity, then this role could be for you.Commercial work within the Department for Science, Innovation and Technology (DSIT) is broad and...