Service Technician

Service Technician Role:

As a Packaging Field Service Technician at Continental, you'll play a crucial role in our operations and directly contribute to the success of our extensive customer base, spanning over 35 states and 500 plants. This position is designed for individuals who are passionate about their work, ready to tackle new challenges, and keen on advancing their careers in a dynamic and supportive setting.

Core Responsibilities:

• Technical Mastery: Assist in the installation, maintenance, troubleshooting, and support of our extensive range of packaging products. Your expertise will ensure the operational efficiency and reliability of equipment essential to our client's success.
• Customer Engagement: Provide exceptional training and support to clients, empowering them to achieve optimal results from our solutions and fostering long-term partnerships based on trust and satisfaction.
• Travel with Purpose: Embrace the opportunity to travel extensively (75% of role) across diverse locations, bringing your skills and expertise directly to our clients while maintaining a healthy work-life balance that allows for home time on weekends.
• Continuous Improvement: Play a pivotal role in our ongoing mission to innovate and improve through direct feedback from the field, participation in project improvement initiatives, and staying at the forefront of technological advancements.

Detailed Functions:

• Innovative Problem-Solving: Engage in complex system integrations, sophisticated diagnostics, and proactive solutions that drive the functionality and efficiency of our equipment.
• Project Leadership: Manage service calls that span a broad spectrum of technical challenges, from system audits to preventive maintenance, showcasing your ability to work independently and deliver results.
• Knowledge Expansion: Remain committed to learning and adapting to new technologies and methodologies that enhance our offerings and your personal skill set.
• Strategic Sales Support: Identify and cultivate opportunities to enhance our clients' processes through our products and services, contributing to their success and ours.

Qualifications for Success:

• Educational Excellence: A solid foundation with a BSEET or AASEET, with hands-on experience in dynamic, technology-driven environments.
• Technical Proficiency: Skills in PLC programming and troubleshooting and a thorough understanding of mechanical and electrical systems, with knowledge of Allen Bradley PLC, Compact Logic, Micro Logic, SLC500, and RS View.
• Communication and Collaboration: Exceptional interpersonal skills, with the ability to communicate complex technical information to corporate customers, suppliers, colleagues, and the internal executive team.
• Operational Readiness: Preparedness to navigate varied work environments, with a valid driver’s license, the ability to travel extensively, and the physical capability to manage the role's demands.

Onboarding and Training: A Comprehensive Path to Mastery

Embarking on this journey with Continental introduces you to an extensive onboarding experience, where you'll train alongside specialists boasting over a century of collective expertise. This includes:

Hands-On Learning: Immediate immersion into our network of customers, providing real-world application and understanding of our equipment in production environments.

Project Involvement: Active participation in new installations and projects offers a front-row seat to the innovation and technology driving our solutions.

Supplier Training: Direct supplier training on various equipment and components, ensuring you have cutting-edge knowledge and practices.

Why Choose Continental?

Embarking on your career with Continental means more than just joining a company; it means becoming part of a family that values your growth, ideas, and well-being. We offer a competitive benefits package, unparalleled opportunities for advancement, and the chance to be part of an exciting phase of growth and innovation. At Continental, you'll find:

• A Path for Growth: Opportunities for professional development and career advancement in an environment that encourages learning and innovation.
• A Competitive Benefits Package, Including Medical, Dental, Life, Short- and Long-Term Disability, 401(k), Paid Holidays, and PTO, designed to ensure the well-being and satisfaction of our team. Travel points/perks employee held. Company-provided tool kits.
• A Culture of Innovation: A work environment that values creativity, dedication, and a drive to improve, where your contributions lead to tangible results and advancements in our industry.

Your Invitation to Join Us:

We're looking for individuals who see themselves as more than just employees; we're looking for partners in our mission, advocates for our values, and contributors to our legacy of excellence. If you're driven by the opportunity to make a significant impact, thrive on challenges, and are eager to grow with a leading company in the packaging and recycling industry, we invite you to apply. At Continental Paper & Plastics Corp, your role will be integral to our shared success and the innovations we bring to the world. Join us, and let's embark on this journey together.

More Detailed Analysis of Functions:

• Systems Integration: Collaborate with customers, suppliers, and other parties in supporting systems integrations that may involve complex machinery or complete turnkey systems.
• Re-builds and Re-manufactures: Perform complex re-builds and re-manufactures equipment with minimal supervision, showcasing technical skill and autonomy.
• Engineering Participation: Actively participate in application engineering activities, contributing technical expertise to project planning and execution.
• Diagnostic Testing: Conduct comprehensive electronic, mechanical, pneumatic, and electro-mechanical tests on equipment and components to ensure functionality or identify the cause of failures.
• Equipment Installation: Manage the installation of equipment and machinery, aligning with customer requirements and seamlessly integrating into existing or new production lines.
• Service Calls: Handle various service calls, including troubleshooting, electrical/control work, system audits, preventive maintenance, rebuilds, retrofits, and system training.
• Independent Working: Demonstrate the ability to work independently with minimal supervision, maintaining high performance and reliability standards.
• Process Improvement: Generate and provide reports recommending process improvements across various operational areas, necessitating adequate/proficient writing skills.
• Technical Documentation: Document critical technical and customer information to support and enhance ongoing business relationships.
• Continuous Learning: Proactively learn new components and design principles, staying ahead of industry advancements.
• Sales Opportunities: Identify and act on product/service sales opportunities at customer sites that can improve their packaging processes.
• Problem Resolution: Expedite the resolution of customer problems and complaints, ensuring customer satisfaction and loyalty.
• Travel Planning: Efficiently plan, book, and execute travel schedules, maintaining flexibility and responsiveness to customer needs.

Preferred Qualifications Expanded:

• Educational Background: Possession of a BSEET or AASEET, with hands-on experience in military or production environments.
• Technical Proficiency: Using laptops, MS Office, and Windows platforms alongside various machine and hand tools.
• Communication Skills: Demonstrated excellence in technical, customer service, and communication skills.
• Mechanical and Electrical Aptitude: Solid understanding of mechanical and electrical systems, including troubleshooting expertise.
• PLC and HMI Experience: Experience with Allen Bradley PLC programming, HMI programming, Compact Logic, Micro Logic, SLC500, and RS View.
• Blueprint Reading: Ability to read and follow blueprints, machine drawings, and electrical drawings, with skills in setting up, calibrating, testing, and troubleshooting.
• Problem-solving: Capability to resolve a significant percentage of mechanical, electrical, and programming issues independently.
• Interpersonal Skills: Well-developed interpersonal skills and an intuitive sense for engaging resources effectively.
• Licenses and Physical Requirements: Valid driver’s license, ability to obtain a passport, and the physical capability to perform job functions across various environments. OSHA 5 HR or 10 HR will be required during onboarding. Work is performed in a combination of shop/warehouse environments.

This role offers a dynamic and challenging opportunity for a skilled technician eager to contribute to Continental’s innovation and customer satisfaction legacy. If you possess the drive, skills, and qualifications outlined, we invite you to apply and join our team in delivering excellence across the packaging industry.