Information Technology Specialist

2 days ago


Parsippany, United States The Phoenix Group Full time

  • Resolve software-related issues for all firm-deployed applications in-person and remotely.
  • Troubleshoot issues related to client workstations/laptops, as well as related hardware.
  • Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.
  • Removal of harmful desktop viruses, spyware, ad software, etc.
  • Printer management including, but not limited to, resetting and clearing print jobs, installation, and back-end server support.
  • Contact third party vendors as needed.
  • Test new and/or updated technology to ensure stability prior to firm-wide release.
  • Commit to self-development by learning new technologies as needed.
  • Providing 80 percent software support with 20 percent hardware support.
  • Support firm-issued mobile devices (iPhone and iPad):
  • Install and configure mobile device management platform (MDM).
  • Troubleshoot issues related to mobile devices and MDM.
  • Provide end user instruction.
  • Follow department standards for inventory tracking and communication.
  • Support desk phones and voicemail system:
  • Troubleshoot and resolve technical issues.
  • Provide end user instruction.
  • Provide outstanding service to end users by:
  • Adhering to department standards for ticket workflow and service level practices.
  • Regularly checking voice/e-mails and responding in a timely manner.
  • Following up with clients to ensure a satisfactory resolution to reported problems and requests.
  • Assisting with development and updates of technical and support documentation.
  • Communicating with end users regarding system outages and resolutions.
  • Updating internal training resources such as, but not limited to, Freshservice Knowledge Base.


Required Qualifications

  • 3 to 5 years job-related experience in an IT support role.
  • Excellent verbal and written communication, including appropriate telephone etiquette.
  • Excellent organizational skills.
  • Excellent problem-solving and troubleshooting skills required.
  • Exceptional customer service skills.
  • Strong dedication to maintaining professional relationships with users and outside vendors.
  • A working knowledge of Microsoft Office at a proficient level.
  • Ability to quickly learn new technology and develop computer skills as required to meet user demand.


Preferred Qualifications

  • Working knowledge of Citrix XenDesktop.
  • Working knowledge of Freshservice Ticketing System, Office 365, Active Directory, Exchange Admin Center, Citrix Director, Onboarding and Offboarding users.
  • Working knowledge of A/V equipment, A/V software, Account Management, and Meeting Management.
  • Certifications Preferred.



  • Parsippany, United States The Phoenix Group Full time

    Resolve software-related issues for all firm-deployed applications in-person and remotely.Troubleshoot issues related to client workstations/laptops, as well as related hardware.Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.Removal of harmful desktop viruses,...


  • parsippany, United States The Phoenix Group Full time

    Resolve software-related issues for all firm-deployed applications in-person and remotely.Troubleshoot issues related to client workstations/laptops, as well as related hardware.Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.Removal of harmful desktop viruses,...


  • Parsippany, United States Franklin Fitch Full time

    As a Program Manager for a leading insurance firm, you will be responsible for overseeing and managing multiple technical and non-technical projects, ensuring they are executed successfully and aligned with client goals. You will leverage your expertise in both IT project management and consultancy to drive project success, develop strong client...


  • Parsippany, United States Franklin Fitch Full time

    As a Program Manager for a leading insurance firm, you will be responsible for overseeing and managing multiple technical and non-technical projects, ensuring they are executed successfully and aligned with client goals. You will leverage your expertise in both IT project management and consultancy to drive project success, develop strong client...


  • Parsippany, New Jersey, United States T-Mobile USA Inc Full time

    Job SummaryWe are seeking a highly experienced Director to lead our Solutions Engineering function, driving strategic initiatives and leading a talented team of professionals.Key ResponsibilitiesLead the design and commercial models for complex solution sales to ensure T-Mobile wins and grows its Private 5G business.Manage a team of specialist SEs as well as...


  • Parsippany, New Jersey, United States IQVIA Full time

    About the Role: As a Technology Client Partner at IQVIA, you will play a critical part in shaping the future of our clients' growth and success. With your deep understanding of the pharmaceutical industry and technology expertise, you will drive sales and revenue growth for key accounts.Responsibilities:Develop and execute strategic account plans to maximize...


  • Parsippany, New Jersey, United States Global Technical Talent Full time

    As a leading luxury brand, Global Technical Talent offers a wide range of products that embody elegance and style. We are seeking an experienced IT Support Level professional to join our team.Key Requirements:5+ years of experience in IT support or related field.Strong ITIL background.Excellent communication and problem-solving skills.Ability to work in a...


  • Parsippany, New Jersey, United States EverBank Full time

    BenefitsAs a valued member of our team, you will enjoy:A competitive salary range of $94,800 - $128,200.Hybrid work arrangement with a minimum of four days a week spent in the office and one flexible day for remote work.Access to cutting-edge technology and tools, including Windows server, Linux RHEL server operating systems in a VMWare virtual and physical...


  • Parsippany, United States Zoetis Full time

    Zoetis ERP Technology team is looking for a highly motivated, dynamic individual to join our team. As an intern, you will work closely with several departments within ZTD, including Commercial, Manufacturing, and Finance product towers.Our summer internship program lasts 10-12 weeks beginning in May/June and ending in August/September. We offer a fast-paced,...


  • Parsippany, New Jersey, United States Franklin Fitch Full time

    Project Management ExpertiseWe are seeking an experienced Program Manager to lead and manage multiple technical and non-technical projects for our clients. The ideal candidate will have a proven track record of delivering successful projects, developing strong client relationships, and leading cross-functional teams.Key ResponsibilitiesDevelop and maintain...


  • Parsippany, New Jersey, United States ADP (Automatic Data Processing) Full time

    Key ResponsibilitiesLead project teams to deliver strategic and tactical operational improvements for the NAS Implementation organization.Develop and optimize reporting and dashboards to enhance data accuracy and quality.Manage a team of skilled professionals to oversee the day-to-day activities of the NAS Implementation organization.Collaborate with other...


  • Parsippany, New Jersey, United States Onward Search Full time

    Company OverviewOnward Search is a leading staffing agency specializing in placing talented professionals with top companies.Job SummaryWe are seeking an experienced IT Support Specialist to join our team. The successful candidate will provide monitoring and problem management for our client's technology services team, engage IT resources for problem...


  • Parsippany, New Jersey, United States Metasys Technologies Full time

    Key ResponsibilitiesAs a Lead Configuration Specialist at Metasys Technologies, you will play a critical role in designing and implementing Labware systems that meet the needs of our clients.Your responsibilities will include conducting code reviews, creating system blueprints, and providing consistent OOB designs for clients.You will also participate in Gap...


  • Parsippany, New Jersey, United States Zoetis Full time

    About the Role:Zoetis seeks a highly motivated and detail-oriented IT-Business Alignment Specialist to join the Tech and Digital R&D team. This position offers a unique opportunity to gain hands-on experience in aligning business strategies with IT capabilities, supporting projects that enhance organizational efficiency, and contributing to the development...


  • Parsippany, New Jersey, United States Compunnel Inc. Full time

    About the Role:Compunnel Inc. is seeking a highly skilled Cloud Infrastructure Specialist to join our team. As an integral part of our infrastructure operations, you will be responsible for designing, implementing, and maintaining our cloud-based services.Key Responsibilities:Manage and support cloud infrastructure environments across AWS and Azure...


  • Parsippany, United States DOWC Full time

    Job Summary:The Compliance Specialist supports the development and implementation of compliance programs, policies, reporting, and practices for the organization and related companies.Duties/Responsibilities:• Significant experience in identifying functions and business practices requiring compliance and regulatory activities and assist the Director of...


  • Parsippany, United States DOWC Full time

    Job Summary:The Compliance Specialist supports the development and implementation of compliance programs, policies, reporting, and practices for the organization and related companies.Duties/Responsibilities:• Significant experience in identifying functions and business practices requiring compliance and regulatory activities and assist the Director of...


  • Parsippany, New Jersey, United States Gotham Technology Group Full time

    About the Role:Gotham Technology Group is seeking a skilled Senior Portfolio Analyst to join our global IT Transformation team. In this role, you will be responsible for managing and analyzing the IT portfolio of projects across various regions, with a focus on fostering alignment and promoting best practices within the organization.Key...


  • Parsippany, New Jersey, United States Aerotek Full time

    Job Description: Our company is hiring a Manufacturing Specialist to work in a team-based clean room environment. In this role, you will be responsible for ensuring that our liquid pharmaceutical products meet the highest quality standards. You will follow strict GMP guidelines and perform visual inspections using magnifying glass or microscope. Additional...


  • Parsippany, United States Roehm Full time

    WHO WE ARE We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our...