On-Call Desktop Support Technician
3 weeks ago
Job Overview:
We are seeking an experienced On-Call Desktop Support Technician (Tier II) to join our IT team. This role demands a highly skilled professional with at least two years of experience in desktop support. The ideal candidate will be adept in installing, maintaining, operating, and troubleshooting both hardware and software components of desktop systems. The ability to work independently and provide high-quality technical assistance is crucial.
Responsibilities:
- Install, configure, and upgrade PC software and operating systems.
- Diagnose and resolve complex hardware and software issues involving the desktop, peripherals, and network connectivity.
- Provide expert advice and practical assistance to users facing a variety of technical difficulties.
- Coordinate with network services and information systems groups to ensure seamless integration of technologies.
- Maintain a record of daily data communication transactions, problems, remedial actions taken, and installation activities.
- Conduct hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
- Ensure direct customer service and high level of service management for all internal users.
- Train and guide users on various IT systems and applications.
- Implement IT policies, procedures, and system controls.
Qualifications:
- Minimum of 2 years of experience in desktop support or a similar role.
- Proven expertise in IT support, including hardware and software troubleshooting.
- Proficient in managing Windows and Mac operating systems and Microsoft Office applications.
- Strong problem-solving skills and the ability to prioritize tasks.
- Excellent communication and interpersonal skills.
- Able to work independently and make decisions with minimal supervision.
- High school diploma or equivalent; further education or certification in IT support is highly preferred.
Preferred Skills:
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA).
- Experience with remote desktop applications and help desk software.
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