Clinical Engineering Manager

2 weeks ago

Atlanta, United States Sidekick Solutions Full time

The Clinical Engineering Senior Site Manager leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the companies Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates with, and develops and maintains positive relationships with customers, works to develops associates, provides a communication channel between hospital executives and the internal teams and should be able to think and lead strategically. The Clinical Engineering Senior Site Manager also directs Joint Commission inspections and ensures that services are in compliance with regulatory standards.


Responsibilities

Leadership

  • Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
  • Motivate others through praise, recognition, and rewards
  • Plan, implement, and evaluate programs to meet departmental goals and ensure service excellence
  • Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
  • Coach and mentor technicians and/or site managers, team leads, and supervisors by providing feedback on performance and documentation habits to deliver continuous service excellence
  • Combines a broad cross functional scope of the business with an expertise to drive results
  • Influences change through recommendation guiding other professionals based on credibility and technical knowledge


Operations Management

  • Manage Service Operations functions, such as service contracts and resources. Review demand labor, demand parts, labor, contracts, labor, and parts
  • Administer MEMP to key performance measures
  • Answer questions and meet with others to discern the root cause of technological/process problems
  • Manage inventory of shop supplies
  • Develop service strategies with an outlook of continuous process improvement. Provide metrics to Central Office and work to meet these requirements
  • Direct all aspects of acquisition, maintenance, and repair of the equipment, as well as ongoing training and education of staff related to safe medical device uses and practices
  • Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented
  • Provide timely feedback on projects and other requests as assigned
  • Identifying variances to the norm, and making decisions about immediate corrective action
  • External customer interaction – defines and recommends solutions to satisfy issues risen by external customer (hospital C suite level); includes regular interaction with external customers
  • Sets local strategy to achieve goals operating within set parameters, policies or management. Authority to determine local strategies and execute
  • Champions and leads continuous improvement initiatives including evaluating site wide metrics root cause and building corrective actions to bring back to the standard. Includes identifying variances to the norm and making decisions about corrective actions.
  • Creates a vision and strategy for process improvement initiatives


General

  • May be over one site or multiple sites that are $5M to $15M in revenue
  • Financial management PL responsibility
  • Narrow financial and operational business targets with a focus on tactical operations
  • Portfolio – Hospital system level and standalone
  • General time horizon for tasks and planning:


Account Management & Development

  • Build relationships across a diverse and complex political customer base
  • Effectively collaborate with customers and vendors to develop win-win solutions
  • Identify and pursue opportunities for business entry
  • Manage financial performance
  • Effectively collaborate with customers and vendors to develop win-win solutions
  • Oversee and ensure the involvement of corporate during capital acquisitions
  • Promote opportunities for scope of service expansions
  • Be accountable for long term technical strategic scope of service expansion
  • Multiple accounts and/or system level responsibility
  • Engages with the client on a local level and has an understanding of growth opportunities. Provides information and insight to operational leadership, client services and key internal stakeholders as appropriate


Skills and Experience

  • Ability to think and manage strategically, with the skill to execute initiatives and objectives
  • Ability to manage day-to-day and long-term site operations
  • Ability to lead, motivate, and develop others
  • Ability to perform financial analysis and calculate budgets, revenue, and costs
  • Knowledge of Microsoft Office applications required
  • Strong written, verbal, and presentational communication skills
  • Rarely required to bend, crouch, climb, balance, or otherwise maneuver body to perform equipment and/or environment of care inspections
  • Occasionally required to grab, grasp, or otherwise handle tools to teach and mentor technicians
  • Build relationships across a diverse, and multiple customer base


Education and Qualifications

  • Bachelor's degree in electronics, engineering or technological field required.
  • Technical certification such as A+, CBET, CRES, CLES, or CCE preferred
  • Minimum 7 years’ experience managing in a clinical engineering environment or direct management experience with proven business acumen and ability to develop others
  • Experience in regulatory compliance is a plus
  • Experience managing financials, contracts, costing, and equipment
  • Previous leadership experience and leading others is a must. Exception basis: Successful graduate of the Clinical Engineering Leadership program


Functional Competencies

  • Medical Device Maintenance & Repair: Demonstrates deep understanding of the principles of maintaining and repairing medical assets in accordance with company policy and manufacturer recommendations. Proficiency in specific modalities is dependent upon work location.
  • Use of Computerized Medical Asset Management Systems: Demonstrates understanding of software systems (RSQ, Service Now) used to manage maintenance and repair of medical assets. Able to use the systems in accordance with company policy to properly document service information in accordance with company and manufacturer guidelines.
  • Regulatory Compliance: Understands all relevant regulatory requirements and demonstrates applicable compliance with regulations.
  • Compliance with ISO Policies & Procedures: Understands applicable QMS & ISMS policies and procedures. Able to explain the appropriate policies and procedures as well as when and where they apply. Creates and maintains documentation in accordance with all ISO policies and procedures.

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