Quality Assurance Specialist

3 weeks ago

Lincolnshire, United States Total Talent Seach Full time
  • Duties and ResponsibilitiesMaintain measurement tool calibration schedule and compliance with all departments, including 3rd party vendors.
  • Perform in-house tool calibration as requested.
  • Drive continuous improvement in the QMS System (SharePoint).
  • Maintain ISO documents per ISO standards.
  • Develop operation procedures, work instructions, and forms as needed to support the QMS.
  • Perform internal quality audits.
  • Strive to discover innovative ideas that will result in incremental or dramatic
  • product/process improvement, commitment to continual department improvement.
  • Support, track, and report Department level corrective action activity.
  • Support cross-functional improvements in QMS.
  • Responsible for QMS reporting.
  • Responsible for vendor recovery
  • Responsible for credit memo processing
  • Maintain dealer quality records in the warranty system.
  • Responsible for creating service department KPI updates and reports, reporting distributor service KPI’s.
  • Responsible for warranty trend analysis, and data mining as requested.
  • Other assignments as needed and requested.
  • Follow safety guidelines and department and corporate policies and procedures.


  • Job Knowledge, Skills, and AbilitiesWorking knowledge of industry-standard measurement and failure analysis tools such as Six Sigma, Fishbone, 5-why, and lean principles.
  • ISO 9001 experience
  • SAP S4 Hana experience a plus
  • BI Tool experience such as Tableau or Power BI is a plus
  • Ability to perform detailed statistical analysis on data collected from all sources referenced under responsibilities.
  • Strong problem-solving and analytical and discernment skills in various technical environments.
  • Ability to produce work subject to precise measures of quality and quantity.
  • Ability to work independently with minimal supervision; be reliable and punctual.
  • Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude, and approach towards assignments, and maintain a level of organization in a changing and fast-paced environment.
  • Strong command of the English language, both written and verbal, Spanish speaking a plus.
  • Ability to comprehend a variety of instructions, both oral and written
  • Ability to communicate in a professional manner with all levels of an organization.
  • Ability to communicate complex technical concepts to technical and non-technical audiences.
  • Ability to be tactful and diplomatic in challenging situations; handle conflicts with difficult people in a professional manner.
  • Formulate relationships of trust with customers
  • Ability to maintain a high level of confidentiality.
  • Excellent written and oral presentation and communication skills
  • Education and TrainingAssociate degree and 3 years of relevant experience, or equivalent combination of education and experience.
  • 1-3 years of ISO 9001 experience is required.
  • Green Belt Certification is required.
  • Black Belt Certification required, or able to obtain within the first year.
  • Certified Internal Auditor Certificate required, or able to obtain within one year.

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