IT Help Desk Specialist

1 month ago

Santa Monica, United States TCWGlobal Full time

IT Helpdesk Specialist

Santa Monica, CA 90404 (Local candidates- Onsite 3 days a week)

$32-36hr ( Weekly pay)

6 month contract (High potential for permanent and extension)

Full-time M-F 9am-5pm

Benefits: Medical/Dental/Vision


Our client’s mission is to provide a healthcare communication solution that radically improves the way care is delivered. Since 2010 they have been transforming healthcare communications. Their cloud clinical solutions have been used by 700 healthcare organizations and 700,000 care team members. Are you ready to join a company of highly motivated people, who do their best work in a dynamic and informal environment? They are seeking an IT Helpdesk Specialist who poses excellent customer service and enjoys engaging with employees and helping support the team


Duties:


  • Perform desk set-up, hock up equipment and computer set-up
  • Maintain and deploy desktop and laptop system images
  • Provide troubleshooting for onsite and remote workers
  • Account access, application and hardware provisioning/deprovisioning for users
  • Track and maintain IT inventory
  • Support Zoom, JAMF and SaaS application
  • Set up IT and AV equipment




Requirements:


  • Computer Science Technical Degree or equivalent experience
  • 2-10 years of help desk experience
  • Requires troubleshooting and end user support both remote and onsite
  • Experience troubleshooting Windows 10 &11
  • Experience troubleshooting Mac OS, preferably Mac OS Sonoma
  • Must have experience with ticketing systems; Jira, Freshservice or similar.
  • Must have excellent customer service experience; outgoing and cheerful
  • Requires experience with MS Window and MS Office 365
  • Requires knowledge of Zoom, Jamf, and SaaS applications
  • Experience with Asset Management and inventory
  • Some understanding of setting up AV equipment (TV’s, audio, video, etc.)
  • Experienced with desk set-up, computer hock up equipment and computer set-up
  • Ability to lift 25 lbs. in order to move equipment as necessary and ability to crawl under a desk in order to access equipment as necessary



Please send your resume. Thank you

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