Remote Diamond Pre-Consultation Specialist

About the role

We’re looking for a warm, knowledgeable Graduate Gemologist to connect with our clients before they visit us. You’ll call clients ahead of their scheduled appointments to learn what they’re looking for in a diamond, so our in-store team can have the right stones ready the moment they walk in. This is a flexible, work-from-home position, ideal for someone who loves diamonds and talking with people.

What you’ll do

• Call clients before their appointments to welcome them and confirm the visit
• Ask about their diamond preferences: shape, carat size, color, clarity, and cut
• Learn whether they’re interested in natural or lab-grown diamonds
• Explain diamond quality factors in clear, friendly language and help clients understand their trade-offs
• Take detailed notes and pass them to the gemology team so they can pull diamonds ahead of time
• Flag special requests, such as specific certifications, fancy shapes, or hard-to-find stones

What you bring

• GIA Graduate Gemologist (GG) diploma (required)
• Strong knowledge of diamond grading and the 4Cs
• Excellent people skills and a natural ease on the phone
• A good listener who asks thoughtful questions and makes clients feel comfortable
• Clear, organized note-taking and reliable follow-through
• Comfortable working independently from home with a quiet space and dependable phone/internet
• Diamond or jewelry retail experience is a plus

Why you’ll like it

• Fully remote with flexible scheduling
• Use your diamond expertise without being on a sales floor
• Help clients find the right diamond for engagements, anniversaries, and other milestones

Pay: $20-$25/hour
Schedule: Part-time, approximately 20 hours per week, with flexible hours