Customer Account Representative
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Customer Account RepresentativeHot JobASSA ABLOY Fenestration Corporate
- Rochester, NY 14624; ASSA ABLOY Fenestration Reno
- Reno, NV 89502OverviewSalary Range $50,000.00
- $52,000.00 Salary/year Position Type Full Time Category Customer ServiceDescriptionThe Customer Account Representative (CAR) is responsible for building and maintaining successful relationships with key business accounts. Candidates must have superior communication and relationship-building skills, genuine care for quality of service, and an ability to generate meaningful reports for customers as well as corporate management.
The CAR is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. and will work closely with the Customer Service, Supply Chain, and Sales teams to increase efficiency in operational procedures. The goal is to build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty and abide by our core values of Empowerment, Innovation, and Integrity.
Essential Job FunctionsEnter orders which requires a basic understanding of product and stocking locations by customer – Accuracy is keyResolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and SalesExpedite orders, working with various internal departments to ensure product availability and timely shipmentInitiate debits/credits resulting from customer feedback; this involves researching and understanding the problem and taking appropriate action; follow-up on Return Good AuthorizationsLog all Quality IssuesWork with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)Partner with sales reps to act as a true Fenestration Solutions ExpertsWork with Engineering and other departments to set up new item numbers or customer cross-referencesEnsure all customer profiles are accurate and up to dateKnowledge of International shipping requirements, including Commercial Invoices and Incoterms: Communicate with customers and freight forwarders to ensure prompt payment, order processing and shippingQualificationsKnowledge, Skills and AbilitiesMinimum 2-5 years' customer service experience in the distribution/manufacturing industry or in a similar field.
Analytical, with high attention to detailAbility to work with an ERP System, IFS experience is a plusGood organizational skills; ability to use dual monitors and function simultaneously in multiple systemsReliability – consistently adheres to scheduled times for breaks, lunch, etc. Ability to change work schedule to accommodate other team membersTeamwork – works well with other members of the department as well as others in the companyAbility to be resourceful and flexible as conditions change or while encountering obstaclesGood working knowledge of Microsoft ExcelMust be able to type a minimum of 40-50 wpm with very high accuracyEducational & CertificationHigh School Diploma required, A.
S. degree preferred
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