Director of Operations

Location:
Forest Park, GA (Full-Time, On‑Site/ Job Site Based) Reports To: President/ CEO/ Executive Leadership Direct Reports: Field Supervisors, Foremen, Program/Project Managers, Office/Administrative Staff Cleveland Carter Enterprises, Inc. (CCE) is a leading underground utilities construction company specializing in 24/7 emergency sewer and water repair, waterline installation, bypass pumping, and sewer and water services. CCE is committed to delivering safe, reliable, and efficient utility solutions that protect infrastructure, support communities and stand the test of time. Our work is built on the values of Safety, Teamwork, Commitment, Accountability, Customer Service, and Excellence. We believe successful projects require strong leadership, disciplined execution, effective communication, and a commitment to doing the job right. Position Summary The Director of Operations is responsible for providing strategic and operational leadership for CCE's field and project operations. This position oversees the planning, coordination, and execution of daily operations to ensure projects are completed safely, efficiently, on schedule, within budget, and in accordance with CCE standards and customer expectations. The Director of Operations works closely with executive leadership, project management, field supervision, administrative personnel, customers, vendors, and subcontractors to ensure resources are properly allocated and operational objectives are achieved. This position is responsible for identifying operational challenges, improving processes, strengthening team performance, monitoring project and financial performance, and ensuring accountability throughout the organization. This is a hands‑on leadership role — the Director of Operations is expected to be regularly present at active job sites, not solely office‑based, and to bring direct technical credibility to field operations. Minimum 10 years of experience installing water, sanitary sewer, and storm drainage infrastructure
- including pipe bedding, jointing, and backfill compaction per project specifications are REQUIRED. Operations Management Direct and oversee daily field and operational activities to support successful project execution Establish priorities, workflows, schedules, and operational procedures that promote efficiency and accountability Coordinate manpower, equipment, materials, subcontractors, and other resources to meet project requirements Monitor project progress and address operational issues that may affect schedule, cost, quality, or customer satisfaction Ensure operational policies and procedures are consistently communicated, implemented, and followed Identify opportunities to improve productivity, reduce waste, control costs, and strengthen operational performance Leadership and Team Management Provide leadership, direction, and accountability to field supervisors, foremen, project teams, and other operational personnel Establish clear performance expectations and promote a culture of accountability, teamwork, and professionalism Coach and develop managers and field leadership to strengthen their technical, operational, and leadership capabilities Partner with Human Resources and executive leadership regarding staffing, performance management, employee development, and workforce planning Support recruitment and retention efforts by identifying operational staffing needs and maintaining appropriate workforce levels Promote effective communication and collaboration between field and office teams Project and Financial Oversight Monitor project performance, labor utilization, equipment usage, material costs, and other operational expenses Review operational and project metrics to identify trends, risks, and opportunities for improvement Support project profitability by maintaining effective costcontrol practices and ensuring resources are used efficiently Collaborate with leadership on budgeting, forecasting, staffing, equipment needs, and operational planning Evaluate operational performance against established goals and take corrective action when necessary Ensure projects are properly resourced and operational decisions support company financial objectives Safety, Quality and Compliance Promote and maintain a strong safetyfirst culture throughout all CCE operations Ensure field operations comply with applicable safety regulations, company policies, project requirements, and industry standards Partner with leadership to identify safety risks and implement corrective and preventive measures Ensure work is performed in accordance with CCE quality standards and customer specifications Support incident reporting, investigations, corrective actions, and continuous safety improvement Hold operational personnel accountable for compliance with safety, quality, and company standards Customer and Vendor Relations Develop and maintain professional relationships with customers, vendors, subcon