Virtual Client Services Coordinator V
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For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022
Job Description
Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. Your ability to organize information, maintain attention to detail, and communicate effectively will make a direct impact on client satisfaction and operational efficiency. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task.
Salary Salary Range: $1,142 USD to $1,220 USD
Responsibilities Answer a high volume of inbound calls following a structured script.
Make outbound follow-up calls to qualified leads (no cold calling).
Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
Ensure timely and consistent follow-up to maximize successful signings.
Gather complete and accurate information from callers and process client sign-ups.
Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.
Additional
Job Description
Location:
Virginia, US. (Remote support for U.
S.-based office)
Time Zone: EST
Office Hours: Saturday through Wednesday or Wednesday through Sunday
Software/Tools: CRM: Neos VoIP: Intermedia
Required
Skills:
Minimum of 1 year of experience in client-facing roles or customer service
Strong organizational and time-management skills
Excellent verbal and written communication in English and Spanish
Ability to handle multiple tasks and prioritize effectively
Detail-oriented with a high level of accuracy
Problem-solving and negotiation skills
Comfortable working with CRM systems and VoIP tools
Professional demeanor and client-focused mindset
Work Shift: Languages: English, Spanish
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