HR, Bookkeeping

Reports to: Chief Executive Officer (CEO)

Role Purpose

The HR, Bookkeeping & Operations Manager is a senior, multi-disciplinary role that sits at the intersection of people, quality assurance, finance, and operations at EssentiaLyfe. This position is responsible for ensuring the company runs at peak efficiency — overseeing day-to-day platform operations, leading and developing internal teams, managing all Human Resources functions, maintaining accurate financial records and policy compliance, and handling insurance and rental claims from start to resolution. The ideal candidate is a strategic thinker and a hands-on executor who thrives in a fast-paced luxury hospitality environment. They are equally comfortable designing operational systems, managing people with empathy and authority, keeping the books with precision, and navigating complex claims with professionalism. This is a high-impact leadership role with direct visibility to the CEO and the opportunity to shape the operational foundation of a growing luxury brand.

About Us

EssentiaLyfe is a boutique luxury villa rentals agency specializing in residential vacation rentals, event venues, and film locations across the Los Angeles market. With access to over 5,000 curated properties, we also offer concierge services, property management, event management, and more. We are a team that values passion, innovation, and a genuine appreciation for high-end real estate. At EssentiaLyfe, we empower our people to bring out the best in themselves — and in each other. Learn more at www.essentialyfe.com .

Key Responsibilities

Operations & Platform Management

• Oversee the daily operational functions of the EssentiaLyfe platform, ensuring all processes run efficiently and to the highest standard of quality
• Develop, implement, and continuously improve operational systems, workflows, and standard operating procedures (SOPs) across all departments
• Monitor platform performance and proactively identify bottlenecks, inefficiencies, or service gaps — then develop and execute actionable solutions
• Ensure all bookings, listings, and client interactions are processed accurately, promptly, and in alignment with EssentiaLyfe’s brand standards
• Coordinate scheduling and logistics for property walkthroughs, photography, listing launches, and event setups
• Serve as the escalation point for operational issues, resolving challenges swiftly and professionally
• Compile and analyze operational data, KPIs, and performance reports to inform leadership decisions and drive continuous improvement
• Collaborate cross-functionally with all departments to ensure company-wide alignment on goals, priorities, and execution

Team & Staff Management

• Lead, mentor, and support cross-functional teams including client relations, homeowner onboarding, and concierge staff
• Set clear performance expectations, conduct regular check-ins, and ensure team members have the tools and support they need to excel
• Foster a positive, inclusive, and high-performance workplace culture rooted in EssentiaLyfe’s core values
• Schedule and assign team responsibilities to ensure adequate coverage and seamless service delivery at all times
• Coach and motivate team members to consistently exceed performance goals

Human Resources

• Manage end-to-end HR functions including recruitment, onboarding, employee relations, performance management, compliance and offboarding
• Implement and maintain HR operational strategies, policies, and procedures in alignment with company culture and legal requirements
• Support leadership with talent strategy, succession planning, and internal development programs
• Coordinate training needs and employee development activities across all departments
• Ensure legal compliance by monitoring and implementing applicable federal and state HR requirements, conducting investigations, and maintaining accurate records
• Manage a competitive and equitable pay plan through periodic surveys, job evaluations, and pay structure recommendations
• Implement and administer employee benefits programs, ensuring staff are informed and well-supported
• Maintain and update job descriptions, employee records, and HR documentation systems for accuracy and compliance
• Receive, match, and proce