Branch Manager

Branch ManagerThe Branch Manager is responsible for overseeing the daily operations of the Automotive Branch Facility, making sure it runs smoothly and effectively. This includes managing all aspects of branch operations, including scheduling, customer service, sales, marketing, merchandising, inventory, financial reporting, and safety. You will also manage, develop, and motivate branch employees as well as develop business strategies to meet goals and increase sales.
The individual selected for this role will be expected to work at Store #799133, located at: 18761 N Frederick Ave Ste Ff GAITHERSBURG, MD, 20879-3102.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
ResponsibilitiesDevelop business strategies to increase sales and optimize profitabilityImplement branch market plan based on market conditions, branch mission and financial/budget objectivesConduct research and analyze financial and market metrics as neededPerform credit investigations and analysis on new and existing accountsWork with outside vendors to identify and place orders for new product purchases per established policyEnsure high levels of customer satisfaction through excellent serviceBuild and maintain knowledge of all products to ensure effective customer recommendationsMaintain branch inventory levels and conduct physical inventory reviews on a regular basisEnsure compliance with policies and procedures including safety, loss prevention, and securityMaintain outstanding branch condition and visual merchandising standards, including promotional packages and sales floor displaysProvide accurate and timely reporting as requiredManage employee training, development, performance management, and corrective actionCreate schedules and monitor staffingAssist with daily bank depositsRespond to and resolve any customer and/or employee complaintsSupport Sales Reps in developing and targeting new businessQualificationsMinimum

Requirements:
Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust have a valid, unrestricted Driver's LicenseMust have at least two (2) years of work experience in customer service, retail, or salesMust have at least one (1) year of experience in leadership role(s), supervising others, or leading teamsMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionPreferred

Qualifications:
Have at least five (5) years of work experience in customer service, retail, or salesHave at least one (1) year of work experience in a Sherwin-Williams Automotive BranchHave at least one (1) year of work experience in an automotive aftermarket industryHave at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)Have at least three (3) years of experience in leadership role(s), supervising others, or leading teamsHave an associate degree or higher in Business, Sales, or MarketingHave work experience using timekeeping and/or customer relationship management ("CRM") systemsWillingness to relocate for future job opportunities