H&W Client Test Engineer

Found in: Appcast US C2 - 2 weeks ago

Westlake, United States Fidelity TalentSource LLC Full time

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Health and Welfare Client Test Engineer to work in Fidelity’s Healthcare Business Unit in Westlake, TX/Durham, NC/Smithfield, RI/Merrimack, NH.



Health & Welfare Client Test Engineer

The Health & Welfare Client Test Engineer will utilize their analytical and domain skills to provide the best outcomes for our client, their participants and Fidelity.



The Expertise We’re Looking For

  • Bachelor’s degree or equivalent years of industry experience
  • 3+ years of Health and Welfare benefits service experience
  • 3+ years of experience (and demonstrated competence, depth, and breadth) of professional experience
  • Prior client implementation and\or platform migration experience a plus
  • Experience in Agile preferred, but not required
  • Proficient with Microsoft Office applications


The Purpose of Your Role

The H&W Client Test Engineer is a key member of the Implementation and Migration team that services Fidelity clients. The role provides for the ability to work in a growing Health & Welfare offering, access to scalable technology while continually improving your knowledge of our Health & Welfare benefits administration landscape.



The Skills You Bring

  • Ability to independently handle one’s own workload
  • Regulatory and legislative knowledge in aligned service area
  • Understanding of benefits administration systems
  • Demonstrates superb communication skills (written and verbal)
  • Ability to conduct analysis and document findings
  • Procedure execution and process improvement


The Value You Deliver

  • Align, plan, and implement new product capability delivery with in-flight implementations
  • Drive and / or support execution of key implementation activities (example: data conversion load).
  • Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
  • Collaborating with the Director- Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
  • Performing root cause analysis to identify gaps or trends for continuous improvement opportunities
  • Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
  • Crafting training material and reference material for participant services
  • Assisting and mentoring the broader team
  • Engaging in and/or leading ongoing courses to support continued personal development

In addition to the above, the position requires skills in one of the following areas:



Client Testing

  • Provide support for client testing with new implementations, migrations, and Annual Enrollment
  • Understand and manage to client testing timelines
  • Test case set-up, data mining, and data mocking
  • Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
  • Manage defects
  • Monitor and report on progress
  • Troubleshoot and escalate environment issues
  • Conduct client testing with business partners
  • Identify testing process improvement opportunities


How Your Work Impacts the Organization

Fidelity’s healthcare administrative services are backed by the service, trust, and experience that have helped Fidelity become America's Retirement Leader. With over 20 years of experience in Health & Welfare administration, we are using our experience to bring health and wealth together to drive better outcomes for our clients. In this role, you will be uniquely positioned to deliver the service to achieve those goals.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, all business days, every four weeks. These requirements are subject to change.



 



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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