Business Analyst

4 days ago

Austin, United States Connect Tech+Talent Full time

Business Analyst

Hybrid - Austin, Texas

6 Months Contract


Functional responsibilities:

• Business Process Documentation: Develop and document high-level business process diagrams to illustrate workflows and ensure they are aligned with organizational goals and objectives.

• Business Process Changes: Collaborate with business stakeholders to understand process changes and ensure proper updates are made to documentation, procedures, and training materials.

• Documentation of Procedures: Create and maintain detailed documentation of Finance procedures and policies as they pertain to CAPPS, ensuring clarity and accuracy for reference and training purposes.

• Design Training Programs: Develop and customize training content specifically for client staff on CAPPS functionality, covering areas such as budgeting, general accounting, and accounts receivable.

• Conduct Training Sessions: Lead training sessions for staff, both in-person and virtually, ensuring they have the necessary knowledge and skills to use CAPPS effectively in their roles.

• Support and Troubleshooting: Provide ongoing support to staff by answering questions, addressing concerns, and troubleshooting system-related issues that may arise during the training and user acceptance testing process.

• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback surveys and performance assessments, adjusting content and delivery methods as necessary.

• Collaborate with other project team members and Subject Matter Experts.

• Assist with other agency training initiatives, as needed.

• Complete information security training as administered by client.


10 Years - Experience in business analysis, process documentation, or training, preferably within CAPPS or an enterprise resource planning (ERP) environment.

8 Years - Experience with CAPPS, preferably during an implementation.

6 Experience in training, instructional design, or system implementation, preferably within a public sector or large organization.

4 Years - Experience with finance and accounting operations, including system support, particularly as it relates to public sector systems.

Strong background in process mapping, creating step-by-step procedures, and business process documentation.

Strong communication and presentation skills, with the ability to explain complex concepts in a clear and engaging manner.

Problem-solving mindset with the ability to address and resolve technical and training-related issues.

Ability to work independently, collaborate with cross-functional teams and manage multiple projects simultaneously.


Preferred

Certification or training in instructional design, adult education, or a related field.

Previous experience working with a state agency on CAPPS implementation

Experience with virtual training platforms and tools.

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