ZeroEyes Operations Center Analyst
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# ZeroEyes Operations Center AnalystDepartmentOperationsEmployment TypeFull-timeLocationConshohocken, PA / Honolulu, HI### Job Overview:As a ZeroEyes Operations Center (ZOC) Analyst working in our 24/7/365 Operations Center, you will become part of the core of our services. You will join a team dedicated to providing contextual information to first responders and administrators during an event involving a brandished weapon. All responsibilities, tasks, and procedures are directly tied to our pursuit to stop gun-related violence.
The three areas that a ZOC Analyst becomes proficient in is Emergency Management, Technology, and Customer Support, each with a unique list of responsibilities.### Emergency Management
Responsibilities:
* Monitor real-time alerts and notifications on a computer desktop for hours at a time with unwavering focus.
* Able to verbally facilitate information to first responders during high-stress situations.
* Able to communicate effectively in a team environment during high-stress situations.
* Understand and verbalize map locations and person descriptions in time-sensitive situations.
* Able to follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.
* Able to follow operational reporting procedures.
* Able to work a shift schedule (1st and 2nd shift available).### Technology
Responsibilities:
* Learn and comprehend the following Technology concepts with enthusiasm: Networking, Remote Access, the Command Line, Operating Systems, Containerization, Cameras, Infrastructure, Information Systems, Cybersecurity, Artificial Intelligence (AI), Machine Learning, Computer Vision, and more.
* Able to learn skills necessary to maintain 24/7 uptime of all ZeroEyes systems.
* Able to learn skills to troubleshoot ZeroEyes systems.
* Able to articulate feedback to the Research and Development team on AI Model performance.
* Work diligently in the ZeroEyes Ticketing system to track outstanding technical issues.
* Pursue continued education of Technology-related topics through Professional Certifications (resources and exam vouchers covered by ZeroEyes).### Customer Support
Responsibilities:
* Able to learn and comprehend ZeroEyes Customer Support procedures with enthusiasm.
* Able to articulate ZeroEyes response procedures in accordance with our SOPs to customer personnel.
* Able to communicate effectively with customer personnel to ensure they are able to receive ZeroEyes notifications.
* Able to follow ZeroEyes Testing procedures for events such as: Active Shooter Drills, Test Notification checks, pre-production testing, and more.
* Manage upcoming customer requests and events with organizational resources.
* Able to provide feedback and important account data to the ZeroEyes Customer Success team.###
Requirements:
* No jerks
* Self-starter
* Task-oriented
* Enthusiasm for learning
* All in all the time### Preferred
Experience:
* Military
* Law Enforcement
* Public Safety## Apply for ZeroEyes Operations Center Analyst at ZeroEyes
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