Customer Service Representative

1 week ago


North Miami, United States EDM Medical Solutions Full time

EDM Medical Solutions

Position: Customer Service Representative

Location: North Miami, Florida


About us:

EDM Medical Solutions is a trusted global provider of medical imaging and health products, with over 30 years of expertise. Our mission is to empower healthcare professionals with innovative, reliable, and affordable solutions, enabling them to deliver excellence in patient care. From advanced medical supplies to essential health accessories, we are dedicated to supporting the healthcare community with high-quality, accessible products.


Scope of work

You will work with customers to ensure a smooth and efficient sales journey. You will process customer’s orders on the phone, via email, or fax. You will provide customers with premium service: sales follow-up, delivery follow-up, returns & exchanges, and more. You will be responsible for answering customer questions regarding products or services offered by EDM. You will receive proper training to allow you to engage in technical discussions with doctors/healthcare providers and help them find the products that fit their needs.


Responsibilities and duties

You will:

  • Answer phone calls
  • Receive and reply to emails
  • Accept and process customers’ orders
  • Assist customers with existing orders
  • Answer questions and products inquiry from prospects and customers
  • Represent EDM’s culture
  • Listen to customers and prospects and find fits for their needs
  • Provide competitive intelligence
  • Report to your manager on a weekly basis
  • Manage accounts portfolio and post-sales follow-up
  • Follow-up with prospects requests for quotes or samples
  • Coordinate efforts with marketing campaigns
  • Establish and maintain strong relationships with doctors/decision-makers


You will be trained on our products, processes and our tools


Qualifications, skills, and experience

  • Goal-oriented and multi-tasker
  • Customer-focused
  • Dynamic, enthusiastic, and eager to learn from previous experiences
  • High level of self-motivation and ability to work independently with minimal supervision
  • Perseverance and ability to overcome objections and rejections
  • Excellent presentation and communication skills (verbal and written)
  • Strong work ethic and organizational skills
  • Experience in sales or customer service: 2 years minimum
  • Experience in the medical field: preferred
  • Bachelor’s degree preferred
  • Strong negotiation skills
  • Computer skills: Office suite / CRM (salesforce) / Web
  • English (spoken and written): Mandatory
  • Spanish: preferred


Compensation

Full-time job

Salary: $17/hour

Health, dental, and vision covered by employer 100%

Paid leave



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