System Administrator

4 weeks ago

Houston, United States Brooksource Full time

ServiceNow System Administrator

Fortune 500 Utilities Client

Houston, TX (Hybrid T-R Onsite)


Summary:

This role is responsible for modifications to ServiceNow’s core ITSM system functionality, creation of new applications and understanding of various system integration needs. Colaboration with other ServiceNow System Administrators and key stakeholders to analyze and understand requirements, then transform requirements into solution.


Essential Duties/Responsibilities:

  • for development, maintenance and support activities for the ServiceNow System to ensure optimal performance.
  • design, development and implementation of ServiceNow platform initiatives
  • migration of code from development and test systems to production system.
  • and maintain migration documentation.
  • code control log and validates code migration documentation, in accordance with audit and change control guidelines.
  • technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices

Responsible for overall ServiceNow code quality

  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Attend regularly scheduled meetings to identify any tasks or user stories that are “at risk” and provides support as needed
  • Work with management to design a Release Management process
  • Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
  • Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
  • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

Education:

Bachelor’s Degree in Technology/Business or equivalent work experience

ITIL v3 or 2011 Certification

ServiceNow System Administrator Certification




Experience:

  • Years of ServiceNow experience. Implementation; Incident Management; Knowledge Management; Change Management; Service Catalog; Asset Management; Problem Management, CMBD; Integration and Discovery
  • with MySQL, Oracle, DB2 databases
  • with Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Graphical Workflows
  • documentation experience to capture client as-is/to-be process workflow

2+ years of experience as System Administrator of other ITSM platforms

5+ years of experience using JavaScript, HTML, CSS, Ajax

Understanding of software development methodologies (Agile, waterfall, etc)

Knowledge of LDAP/Active Directory

Previous experience with relational databases such as MS SQL Server a plus


Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):

Must have solid understanding of web technologies (HTML, CSS, JavaScript)

Must demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures, and take all required training courses.

Must demonstrate respect for all individuals and adhere to the Company’s values and business practices.

Demonstrate innovative thinking

Ability to maintain calm demeanor when faced with difficult clients and situations

Ability to prioritize and execute tasks in a fast paced environment

Strong customer-service orientation

Good written and oral communication skills

Ability to communicate in both technical and business language

Excellent listening and interpersonal skills

Ability to work independently with a high degree of initiative

Ability to plan, schedule and track activities required for their successful completion

Analytical and good problem solving skills

Good communication skills – verbal and written

Good interpersonal skills and function well in a team and multi-management environment

Proficient in the use of MS Excel, PowerPoint, Word and Visio.

Proficient in the use of SAP

Organized and capable of multi-tasking

Work well under pressure and can work overtime when needed


Physical Requirements:

Able to operate a personal computer, either desktop or laptop.

Must have the ability to operate a copy machine, fax machine, calculator, telephone, and other office equipment. Must be able to bend and stoop.

Able to sit and view a personal computer display for long periods of time


Working Conditions:

Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.

Able to travel to company locations outside assigned work location and attend or conduct meetings and or training with clients, vendors, contractors, etc.

Able to produce quality work in fast paced environment with high daily pressure to meet deadlines.

Able to work irregular hours and overtime as needed or required to meet established deadlines.

  • Systems Administrator

    3 hours ago

    Houston, United States Georgia IT, Inc. Full time

    Senior Systems AdministratorLocation: Downtown Houston, TXDuration: 06 Months plusRate: DOEUS Citizens and Green cards are Preferred.The Senior Systems Administrator reports to the IT Technical Services Manager and is responsible for the administration, implementation, support, and management of a wide range of IT infrastructure systems; serves as a...

  • System Administrator

    2 weeks ago

    Houston, United States EmergiTel Full time

    Job Description Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). Proven experience as a Systems Administrator or similar role, focusing on Microsoft collaboration platforms and cloud services. In-depth knowledge of Microsoft Teams administration, including channel configuration, guest access,...

  • IT Systems Administrator

    2 weeks ago

    Houston, United States ReviveRX Full time

    Job DescriptionJob DescriptionJob Title: System AdministratorLocation: Houston, TX. (Hybrid)Job Type: Full-TimeIntroduction: We are seeking a highly motivated and skilled System Administrator to join our dynamic team. As a pivotal part of our IT department, you will be responsible for maintaining and optimizing a variety of systems critical to our...

  • System Administrator

    3 days ago

    Houston, United States Summit Jobs Full time

    The Systems Administrator will maintain all aspects of the companys IT server and domain infrastructure. This includes creating and deploying group policy, configuring, and testing backups for disk and virtual machines, deploying Azure virtual servers for hosted applications and Windows desktops for end-user remote use, installing and configuring security...

  • Azure Systems Administrator

    3 days ago

    Houston, United States Marvica Technologies Full time

    Job DescriptionJob DescriptionJob Description:The Senior Systems Administrator reports to the IT Technical Services Manager and is responsible for the administration, implementation, support, and management of a wide range of IT infrastructure systems; serves as a technical expert in the area of system administration for complex operating systems and...

  • Systems Administrator

    1 week ago

    Houston, United States TG Natural Resources LLC Full time

    Job Type Full-time Description Position Summary The Systems Administrator will maintain all aspects of the company's IT server and domain infrastructure. This includes creating and deploying group policy, configuring, and testing backups for disk and virtual machines, deploying Azure virtual servers for hosted applications and Windows desktops for end-user...

  • Systems Administrator

    4 days ago

    Houston, United States TG Natural Resources LLC Full time

    Job Type Full-time Description Position Summary The Systems Administrator will maintain all aspects of the company's IT server and domain infrastructure. This includes creating and deploying group policy, configuring, and testing backups for disk and virtual machines, deploying Azure virtual servers for hosted applications and Windows desktops for end-user...

  • System Administrator

    1 week ago

    Houston, United States Summit Jobs Full time

    The Systems Administrator will maintain all aspects of the company’s IT server and domain infrastructure. This includes creating and deploying group policy, configuring, and testing backups for disk and virtual machines, deploying Azure virtual servers for hosted applications and Windows desktops for end-user remote use, installing and configuring security...

  • System Administrator

    1 week ago

    Houston, United States Summit Jobs Full time

    The Systems Administrator will maintain all aspects of the company’s IT server and domain infrastructure. This includes creating and deploying group policy, configuring, and testing backups for disk and virtual machines, deploying Azure virtual servers for hosted applications and Windows desktops for end-user remote use, installing and configuring security...

  • System Administrator

    2 weeks ago

    Houston, United States Diverse Lynx Full time

    Role name: System Administrator Role Description: Windows/Linux Competencies: Unix / Linux Basics and Commands, Windows Servers Experience (Years): 8-10 Essential Skills: Windows/Linux Desirable Skills: Windows/Linux Country: United States Branch | City | Location: HOUSTON , TX Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified...

  • System Administrator

    3 days ago

    Houston, United States Diverse Lynx Full time

    Role name: System Administrator Role Description: Windows/Linux Competencies: Unix / Linux Basics and Commands, Windows Servers Experience (Years): 8-10 Essential Skills: Windows/Linux Desirable Skills: Windows/Linux Country: United States Branch | City | Location: HOUSTON , TX Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified...

  • System Administrator

    2 weeks ago

    South Houston, United States Columbia Advisory Group Full time

    Overview This position provides daily support of the organization's infrastructure such as servers, databases, information systems and information security, which includes Active Directory, identity management, and integration methodologies for third-party platforms. ResponsibilitiesAdministers the overall standard operating procedures for the enterprise...

  • System Administrator

    5 days ago

    Houston, United States Creative Financial Staffing Full time

    Why work for this amazing organization? Hybrid Schedule (2 to 3 days a week) Strong Mission Statement. Truly changing lives every day! Great Benefits Been in business for OVER 100 years! Mission centric One of the largest nonprofits in the nation! Stable and growing! What you will be doing..... Assists the Director of IT in selection of system...

  • System Administrator

    4 days ago

    Houston, United States Creative Financial Staffing Full time

    Why work for this amazing organization? Hybrid Schedule (2 to 3 days a week) Strong Mission Statement. Truly changing lives every day! Great Benefits Been in business for OVER 100 years! Mission centric One of the largest nonprofits in the nation! Stable and growing! What you will be doing..... Assists the Director of IT in selection of system...

  • Senior Systems Administrator

    19 hours ago

    Houston, United States Entelligence Full time

    Entelligence Senior Systems AdministratorReports To: CFOAbout EntelligenceSince 1997, Entelligence has proudly provided mission-critical project delivery capacity for uninterrupted growth and long-term market leadership to the industry’s largest IT solution providers. Our commitment to close working partnerships and a proven approach for sustainable...

  • Senior Systems Administrator

    24 hours ago

    Houston, United States Entelligence Full time

    Entelligence Senior Systems AdministratorReports To: CFOAbout EntelligenceSince 1997, Entelligence has proudly provided mission-critical project delivery capacity for uninterrupted growth and long-term market leadership to the industry’s largest IT solution providers. Our commitment to close working partnerships and a proven approach for sustainable...

  • Systems Administrator

    6 days ago

    Fort Sam Houston, United States Collabera Full time

    Primary Responsibilities: Daily coordination with users, customers, and technical teams Configuring of virtual systems Creation and maintenance of user accounts Scheduling of automated jobs Writing and deploying scripts Reviewing systems performance logs to identify anomalies. Generation of reports as needed by users, customers, and auditors. Verification of...

  • Senior System Administrator

    1 month ago

    Houston, United States Hearst Full time

    About Us Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and...

  • Iconics System Administrator

    23 hours ago

    Houston, United States Addison Group Full time

    Position: Iconics System Administrator Location: Hybrid - Onsite Tuesday - Thursday (77252) Experience Requirements: Strong experience with Iconics Experience with HMI Applications (Cygnet, Ignition, Beyond Iconics) PLC Programming / Ladder Logic C and Microcontrollers Programming Experience building screens for existing sites - So someone who has acumen in...

  • Iconics System Administrator

    2 weeks ago

    Houston, United States Addison Group Full time

    Position: Iconics System AdministratorLocation: Hybrid - Onsite Tuesday - Thursday (77252)Experience Requirements:Strong experience with IconicsExperience with HMI Applications (Cygnet, Ignition, Beyond Iconics)PLC Programming / Ladder Logic C and Microcontrollers ProgrammingExperience building screens for existing sites - So someone who has acumen in...