Head of Claims

2 weeks ago

Baltimore, United States Allianz Trade in North America Full time

Manages claims department in all its aspects including leading, planning, analyzing reporting, staffing, training, and supervising. To ensure the most efficient use and allocation of resources through constant review and improvement and finally to provide appropriate service levels which support customer satisfaction objectives.


Key Responsibilities And Duties

  • Strategy:
  • Define and implement local Claims strategy in line with other local functions and with the region
  • Contribute to customer loyalty development by offering outstanding level of service
  • Actively support/ implement business objectives and business plans
  • Lead local Claims committee
  • Budget: Prepare the local Claims annual budget
  • Team Management:
  • Manage, develop and motivate the local Claims team
  • Manage the team's performance in alignment with the objectives
  • Ensure proper training process is in place for the team
  • Other tasks:
  • Be involved in the management of largest and most complex claims
  • Be the owner of Claims databases/systems and ensure quality, completeness, and accuracy of reporting
  • Take an active part in Claims projects
  • Ensure efficient collaboration with other teams/functions (collection, risk, PA, MMCD, Finance)
  • Act as local Claims process / System owner: Review continuously local performance and processes, contribute to systems improvement strategy
  • Be the local escalation point of contact for claims

Required Qualifications And Skills

  • Market knowledge:
  • Knowledge of Claims and Collections processes and systems
  • Knowledge of Quality Standards, C&C operational guidelines
  • Ability to identify mandatory documents per type of claims/collection
  • Required skills:
  • Be able to work well both on a team and independently Strong oral and written communication skills
  • Result oriented
  • Team player
  • Customer focused
  • Business expertise:
  • Excellent claim assessment skills, knowledge of local legal and insolvency practices, and working knowledge of international practices related to claims and debt collection
  • Detailed knowledge of EH products, systems, and working practices
  • Bachelor's degree in Administration, Commerce, or related field
  • Minimum 2-4 years experience
  • Manage a team of claims assessors
  • Analytical skills to enforce policy wording and determine the appropriate course of action in settling complex claims
  • Ability to align with collection activities


44793 | Customer Services & Claims | Management | Allianz Executive | Allianz Trade | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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