RPO IHT Recruiter

The primary purpose of this position is to source, qualify and place talent on assignment or direct at client sites. The duties related to this position include recruiting, pre-screening, interviewing, checking references, and maintaining talent and client records. In addition to this, the Recruiter I will support the team in providing excellent customer service to further business relationships with assigned clients. The Recruiter I may support BPO, MSP and/or RPO programs based on business needs. Schedule: Monday through Friday; 8:30AM
- 5:00PM Work Type: Remote Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please contact your HR Business Partner. Perform recruiting activities, including but not limited to, social media recruiting, job board recruiting, networking, job fair attendance and direct sourcing Conduct thorough interviews, background investigations and testing required for client assignments to always maintain a pool of skilled Talent. Negotiate Pay Rates based on program requirements. Make determination as to appropriate client bill rate when applicable. Determine candidates appropriate to submit to client and manage the submission process from initial submission through interviewing and testing and finally assisting in determining placement of candidates. Maintain constant communication to ensure candidates remain engaged in recruitment cycle. In BPO and MSP accounts, the Recruiter I may act as a point of contact for talent on assignment. Interact regularly with the sales and operations staff to ensure accurate and complete communication with clients and Talent. Other projects as assigned by Supervisor Participate in networking opportunities within the community both virtually and in person and develop key centers of influence based on assigned client. Ability to manage the recruiting function nationally based on client needs. Key Success Metrics Focus Area KPI Target Time-to-Intake Time between requisition receipt and requested client intake ≤ 24 hours Time-to-Fill Time between requisition open and candidate start Achievement of Client SLA Candidate Engagement Frequency of touchpoints throughout recruitment lifecycle Weekly status updates for active candidates Data & Compliance Accuracy Completion and accuracy of candidate records and documentation 100% compliance Job Order Responsiveness Response to new requisitions 100% acknowledgment within 1 business day Client Satisfaction Internal or client feedback on recruiting performance 4/5 or higher average score Candidate Satisfaction (CSAT) Post-placement candidate satisfaction rating 4/5 or higher Annual Success Indicators 90%+ achievement of all defined KPIs consistently across quarters High client and candidate satisfaction scores resulting in repeat business and referrals Improved submittal-to-hire ratio indicating strong candidate vetting and alignment Minimal missed deadlines or escalations due to timely, accurate, and compliant execution of recruiting tasks Evidence of strong teamwork and collaboration, including feedback from peers and mentors Demonstrated readiness for advancement, with the ability to support increased requisition complexity or volume Competencies Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed. Communication: Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening. Continuous Improvement: Ability to proactively identify and implement improvements in processes, products, or services, fostering a culture of ongoing learning and optimization. Customer Engagement: Creates a connection with internal and external customers through positive experiences and exceptional service in response to current and future needs. Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions. Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients. Collaboration: Helps colleagues as needed, views responsibilities as shared. Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful. Organization: Effectively manages time, prioritizes tasks, sets goals, and develops systems to achieve success. Prioritization: Effectively determines the importance and urgency of tasks, allocating resources efficiently, and focuses on activities that contribute most to achieving goals. Reliability: Consistently delivering quality work on time, showing up on time and adhering to schedules. Trustworthy and dependable. Honoring commitments. Resilience: Overcomes challenges, does the job, and remains optimistic under pressure and adversity. Superv