Tech Product Manager- Corporate Technology

2 weeks ago

Marlborough, United States BJ's Wholesale Club Full time

Job Description

IT Product Manager – Corporate Technology (ServiceNow)


Who You Are:

  • Experienced in product management within complex retail environments
  • Strong understanding of Corporate Technologies processes, and systems (ServiceNow, SharePoint, etc.)
  • Skilled at leading, driving, managing stakeholder expectations, planning and estimating the level of effort required to deliver product initiatives from concept to launch
  • Adept at collaborating with engineering, platform teams, and stakeholders.
  • Effective at prioritizing budgets and resources
  • Demonstrated ability to own projects, think big and influence across all levels of an organization


Role Overview:

  • Establish and execute the strategy for Corporate Technology Products such as ServiceNow, SharePoint Intranet, etc.
  • Align products with Technology, Human Resources, Shared Services, Supply Chain, Merchandising, Procurement, Legal and Finance strategies using data-driven decisions.
  • Focus on optimizing Corporate Technologies contributions to increase process performance across Enterprise.
  • Foster relationships across the company to enhance Corporate Technologies capabilities


Key Responsibilities:

  • Partner with key stakeholders to align technology with strategic goals.
  • Use data insights to identify opportunities and support decisions.
  • Analyze current processes and technology to find improvement areas.
  • Create a strategic roadmap and manage product backlogs.
  • Lead team in alignment to business strategy, roadmap, and platform governance.
  • Lead development, deployment, and optimization of Corporate Technology products.
  • Partnering with service providers, providing feedback and leading service provider development and support teams.
  • Define and measure KPIs for product adoption and performance.
  • Promote cross-departmental collaboration.


Requirements:

  • Proven product management experience in retail.
  • BA/BS in Engineering, Business, Marketing, or related field.
  • 5+ years in technology product management for Corporate system technologies or related fields.
  • Should have a broad understanding of ServiceNow modules or capabilities to support overall tech strategy
  • Previous experience with SharePoint implementations or conversions/transformations
  • Experience maintaining and contributing to a backlog of product features
  • Agile methodology experience is preferred
  • Jira, Kanban and Confluence experience is a plus
  • Strong data analysis and decision-making skills.
  • Excellent communication and collaboration abilities.
  • Effective time management, prioritization, and organizational skills.
  • Ability to manage ambiguity and drive organizational change.


Leadership Competencies:

  • Strategic thinker with an enterprise mindset, bringing value to all of BJs.
  • Influential leader, sometimes without direct authority.
  • Clear communicator and proactive problem solver.
  • Balances strategic vision with operational excellence.
  • Create, lead, manage and develop a high performing team.

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