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Telecommunications Project Manager

2 months ago

Atlanta, United States Fort Point, LLC Full time

TELECOM (OSP) OPERATIONS PROJECT MANAGER

Seeking a Telecommunications Operations Manager to be responsible for managing regional projects and innovation initiatives.

You will:

  • Implement, monitor, and control of regional and districts standards for Network Implementation and Operations (NI&O) teams.
  • Serve as the liaison for the NI&O organization to district teams and cross-functional partners.
  • Coordinate implementation and training efforts across district teams which result in consistent usage across all regions.
  • Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
  • Identify best practices and drive consistency across districts.
  • Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience.
  • Regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption.
  • The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization; cognizant of fostering the vision and values.


Responsibilities

  • Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region’s strategy
  • Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives
  • Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams.
  • Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region.
  • Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region
  • Develop district OKRs that drive national and regional KPI results
  • Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance
  • Monitor performance trends to drive meeting or exceeding targeted results
  • Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process
  • Track action items and creating reports, presentations to demonstrate results and action plans
  • Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment.


Education/Certifications/Skills

  • Bachelor’s Degree or equivalent experience required
  • Minimum five (5) years of telecommunications experience or equivalent work experience required
  • Minimum five (5) years of project management experience with measured results
  • Experience with Six Sigma, Lean Principles and/or PMP a plus but not required
  • Strong business and financial acumen
  • Strong project planning and management skills
  • Strong agenda facilitation and team development skills
  • Strong presentation skills – must possess strong public speaking skills
  • Excellent leadership, interpersonal, verbal, and written communication skills
  • Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors
  • The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology
  • The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence.
  • He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution.
  • Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position
  • Ability to diagnose workflow problems and institute remedies
  • The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.