Business Analyst
3 weeks ago
Our client is looking for a Business Analyst Advisor who is:
- Experienced leader of large technical groups operating in a 24x7 environment
- Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment
- Incident Management skills, engaged and direction technical staffs with remediation as primary focus
- Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
- Possess a breadth and depth of technical and management knowledge
- Appreciation for the strength of defined, repeatable processes and metrics-based management
- Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
- Working knowledge across technology the following support areas:
Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
Mainframes: JCL, CICS SYSPLEX
Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
Workflow and Knowledge Management: ServiceNow
Collaboration Tools: TrueSight, Jira, and Confluence
Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
- Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
- Relevant certifications
- ITIL fundamentals
Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
Degrees or certifications for the candidate to be successful:
Education/ Experience:
High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.
8+ years experience.
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