Program Director

The Refrigeration School 4210 E Washington St Phoenix, AZ 85034, USA Description Position Summary: Responsible for ensuring high levels of student and faculty satisfaction, ensuring compliance with academic policies and procedures, recruiting, training, retaining, and developing outstanding instructors, and focusing on student retention.

Responsibilities:
We are specifically seeking candidates with: Direct field welding experience in structural, pipe, fabrication, industrial, manufacturing, or commercial welding environments Experience leading welding teams, apprentices, instructors, or shop operations Experience in technical training, workforce development, or skilled trades education Strong operational leadership and coaching abilities Comfort using technology platforms and CRM systems to track performance, communication, and student engagement Passion for developing future welders and supporting student success Responsible for correspondence to ensure syllabi goals and phase objectives are reached and to ensure the syllabi, lesson plans, and curriculum are followed Monitor all handouts, videos, and text curriculum to ensure they are up to date, applied correctly, and followed consistently among all instructors (Standard Curriculum) Help coordinate PAC meetings with the Director of Education and the Campus President and assist in implementing any changes that result from these meetings Organize with the Admissions Department, outside program in-services, program contests, competitions, and demonstrations to be given at recruiting events Attend industry-related association meetings and serve as a board member or volunteer in the local chapter, if applicable. Complete weekly and/or monthly reports as directed Identify potential problems and solutions through effective analysis of reports Attend all mandatory events, including graduation Ensure faculty utilize Canvas to support hybrid instruction by: Posting instructor bios and contact information Delivering weekly motivational announcements Supporting threaded discussions and timely student responses Using Canvas communication tools for student messaging Maintaining an online gradebook with feedback for assignments Ensure appropriate academic advising is conducted by instructors: Completion of mid-phase advisement for all students Advising students at risk or with inconsistent attendance Providing weekly updates on students under SAP to Student Services/DOE Advising students repeating courses and reporting progress Addressing and documenting any safety concerns Monitor and manage instructor performance metrics and development: Review monthly metrics such as attendance, retention, and rephase rates Document and discuss results with faculty Follow progressive discipline protocols Ensure faculty development plans and training requirements are met annually Lead faculty recruitment, training, and management efforts: Conduct interviews, hiring and onboarding for new faculty Ensure completion of required training programs (Max Knowledge, Interplay/OcuWeld, NFT101) Train and monitor attendance tracking using CourseKey Manage job postings and faculty load assignments within budget Evaluate and coach existing faculty for growth and compliance/review instructor metrics Complete timely instructor observations and performance reviews Conduct and manage quarterly End-of-Course faculty surveys: Complete surveys quarterly or more frequently as needed Review and discuss results with instructors Ensure minimum 80% survey completion rate Upload completed surveys to designated folders Manage student retention and satisfaction through: Analyzing drop/re-enter data and identifying trends Creating strategies to improve retention month-over-month Participating in weekly LDA and re-entry meetings Achieving retention goals and maintaining ACCSC completion standards (Overall 85%; Program 80%) Consistently attend curriculum meetings and contribute to updating curriculum to align with industry standards and emerging technologies Ensure all established timelines and deadlines are met across assigned responsibilities Required Knowledge, Education and

Experience:
Bachelor’s degree from four-year college or university and minimum two years’ experience in related field. Bachelor’s degree and a minimum of ten years related experience is strongly preferred. For non-degree granting institutions, the individual in this role must have an educational background equal to or exceeding the maximum credential offered by the school. For degree-granting institutions, the individual in this role must have an earned degree at least one level higher than the highest degree offered by the school. People

Responsibilities:
Directly supervises employees in the assigned program Education Department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Physical Environment: Most work