Senior Analyst

4 weeks ago

Circleville, United States Tandym Group Full time

Responsibilities:

Senior Analyst - IT Region/Site Support

  • Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
  • Provides end user support for installation of manufacturing applications.
  • Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
  • Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
  • Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
  • Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
  • Work with vendors involving business specific applications to manage and implement within the environment.
  • Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
  • Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
  • Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.

Qualifications:

  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
  • Minimum of three (3) years of IT Support experience
  • Well versed with computer hardware and accessories
  • Well versed with Microsoft operating systems. Windows 7 & Windows 10.
  • Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
  • Familiarity with Audio/Video conferencing through Microsoft TEAMS
  • Effective communication skills, both oral and written.
  • Ability to quickly adapt and learn applications in use in the environment.
  • Ability to perform high-level troubleshooting and problem solving.
  • Ability to effectively document resolutions.
  • Able to interact with executive level end users.
  • Basic understanding of network installation and support
  • Ability to multi-task and work collaboratively

Desirable Experience/Attributes:

  • Familiar with ServiceNow
  • Works well and collaboratively with others
  • Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
  • Basic understanding of Printers (local and Network) as well a printing method (Server & Direct IP Printing)

  • Senior IT Support Specialist

    1 month ago

    Circleville, Ohio, United States Tandym Group Full time

    Job Title: Senior AnalystAt Tandym Group, we are seeking a highly skilled Senior Analyst to join our team. As a Senior Analyst, you will be responsible for providing end-user support for installation of manufacturing applications, engaging with customers via various channels, and ensuring a seamless customer experience.Responsibilities:Provide technical...

  • Senior Analyst

    1 month ago

    Circleville, United States Tandym Tech Full time

    Responsibilities:Senior Analyst - IT Region/Site SupportEngage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.Provides end user support for installation of manufacturing applications.Capable of manufacturing system integration, including design, build and implementation of...

  • Senior Analyst

    1 month ago

    Circleville, United States On-Board Services Full time

    On-Board Administrative is hiring a Senior Analyst - IT Region/Site Support For immediate consideration please send your resume to Subject Line: Position Title and State you areLocated About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer...

  • Senior IT Support Specialist

    3 weeks ago

    Circleville, Ohio, United States On-Board Companies Full time

    About the RoleWe are seeking a highly skilled Senior Analyst to join our IT team in Circleville, OH. As a Senior Analyst, you will be responsible for providing end-user support, troubleshooting, and maintenance of our IT infrastructure, including network, servers, and desktops.Key ResponsibilitiesProvide exceptional customer service and support to end-users...

  • Senior IT Support Specialist

    3 weeks ago

    Circleville, Ohio, United States TalentBurst Full time

    Job Summary: We are seeking a highly skilled Senior Analyst to join our IT team in Circleville, OH. As a Senior Analyst, you will be responsible for providing end-user support for installation of manufacturing applications, manufacturing system integration, and network telecommunication equipment. You will also work with vendors to manage and implement...

  • Senior IT Support Specialist

    3 weeks ago

    Circleville, Ohio, United States On-Board Companies Full time

    On-Board Companies is seeking a highly skilled Senior Analyst to join our IT Region/Site Support team. As a key member of our team, you will be responsible for providing end-user support and customer service experience to our clients. Your expertise in Windows 7 and Windows 10 deployment and troubleshooting, as well as your experience with Office 2016 and...

  • Senior Analyst

    1 month ago

    Circleville, United States On-Board Companies Full time

    On-Board Administrative is hiring a Senior Analyst  - IT Region/Site Support   For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time...

  • Senior IT Support Specialist

    4 weeks ago

    Circleville, Ohio, United States JobRialto Full time

    Job Summary:As a Senior IT Region/Site Support Analyst, you will be responsible for providing exceptional customer service and technical support to our end-users. This includes resolving issues, answering questions, and ensuring a seamless customer experience through various communication channels.You will work closely with our team to provide end-user...

  • Senior IT Support Specialist

    1 month ago

    Circleville, Ohio, United States JobRialto Full time

    Job Summary:As a Senior IT Region/Site Support Analyst, you will be responsible for providing exceptional customer service and technical support to our end-users. This includes resolving issues, answering questions, and ensuring a seamless customer experience through various communication channels.Key Responsibilities:Provide end-user support for the...

  • Senior IT Support Specialist

    3 weeks ago

    Circleville, Ohio, United States JobRialto Full time

    Job Summary:As a Senior IT Region/Site Support Analyst, you will be responsible for providing exceptional customer service and technical support to our manufacturing teams. Your primary goal will be to ensure a seamless customer experience by resolving issues promptly and efficiently.Key Responsibilities:Engage with customers via phone, email, chat, and...

  • Senior IT Region/Site Support Analyst

    1 month ago

    Circleville, United States JobRialto Full time

    Job Summary: Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience. Provides end user support for installation of manufacturing applications. Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure....

  • IT Support Specialist

    3 weeks ago

    Circleville, Ohio, United States Kelly Full time

    Senior IT Analyst - IT Region/Site SupportContract Length: 12 MonthsLocation: Circleville, OH 43113Qualifications:Education: Associate's or Bachelor's in IT, Computer Science, or related field or equivalent experience.Experience: Minimum 3 years in IT Support.Skills and Knowledge:Proficient with computer hardware, Microsoft operating systems (Windows 7 &...

  • Information Technology Support Specialist

    1 month ago

    Circleville, United States Kelly Full time

    Role: Senior Analyst - IT Region/Site SupportContract Length: 12 MonthsLocation: Circleville, OH 43113Qualifications:Education: Associate’s or Bachelor’s in IT, Computer Science, or related field or equivalent experience.Experience: Minimum 3 years in IT Support.Skills and Knowledge:Proficient with computer hardware, Microsoft operating systems (Windows...

  • Information Technology Support Specialist

    4 weeks ago

    Circleville, United States Kelly Full time

    Role: Senior Analyst - IT Region/Site SupportContract Length: 12 MonthsLocation: Circleville, OH 43113Qualifications:Education: Associate’s or Bachelor’s in IT, Computer Science, or related field or equivalent experience.Experience: Minimum 3 years in IT Support.Skills and Knowledge:Proficient with computer hardware, Microsoft operating systems (Windows...