Customer Service Representative

17 hours ago


Orange, United States The Judge Group Full time

Our client is currently seeking a Customer Service Rep in Orange, CA for an ON-SITE opportunity


Job Details:

  • Type: Ongoing Contract (W2, Weekly Pay, Benefits/401K Offered)
  • Hours: Monday-Friday, 8:30AM-5:30PM **ONSITE, IN OFFICE**
  • Location: Orange, CA
  • Compensation: Competitive and based on experience
  • Expected Start Date: February 3, 2025


Job Description:

  • The Customer Service Representative (CSR) will be the first line of contact for members and providers.
  • The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County.
  • The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers.
  • Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards.
  • Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
  • Serves as a resource for other team members.
  • Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.


Qualifications/Requirements:

  • High School diploma or equivalent
  • 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  • Typing speed of 35 words per minute (WPM) required.
  • Preferred; 6 months of Medi-Cal/Medicaid or health services experience.


If you are qualified and interested please send your most updated resume to edemey@judge.com, as well as the best time and number to get in touch with you about this position.



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