AVD Engineer

Job Purpose

The Remote Engineer is responsible for design, implementation and support of remote work

technologies, ensuring the appropriate configurations and architecture to support Jackson's

requirements. The engineer maintains the infrastructure and is responsible for the health and

security of the environment by maintaining the latest patches, updates, configurations and utilizing

monitoring systems to help identify issues.

Essential Responsibilities

• Participates in design, development, maintenance, and enhancement of the cloud and

systems infrastructure.

• Manages project tasks, working independently and with cross functional teams.

• Creates and maintains documentation of standard operating procedures and knowledge

base articles.

• Keeps up to date on current technology trends and makes recommendations to improve

desktop operations.

• Engineers VDI and remote work solutions, on premises or SaaS\IaaS based.

• Assists in maintaining remote access configurations for legacy vpn, zero trust remote

access and secure Enterprise browsers.

• Engineers Microsoft Azure Virtual Desktop (AVD) environment.

• Troubleshoot user experience and platform availability issues, levering the use of industry

standard tools and monitoring.

• Operational installation, deployment, and support for day-to-day activities.

• Infrastructure as Code, Terraform and GitHub configuration and implementation.

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Experience working with various operating systems, platforms and environments in

supporting JFI and PPM.

• Knowledge of how emerging technologies would solve a technical problem or enhance the

user experience.

• Excellent ability to effectively communicate technical issues both verbally and in writing.

• Ability to easily adapt and prepare for the implications of changes.

• Project management skills including a record of initiating and delivering projects.

• Understanding of Layer 2 and Layer 3 technologies, including TCP/IP.

• Security: Application Security, role based access and Intune.

• Background in process engineering and analytical abilities to learn new processes.

• Strong organizational skills.

• Ability to troubleshoot and resolve issues independently.

• Experience in managing projects through Jira.

• Platform Management: Azure Virtual Desktop, Intune, ControlUP, Zscaler, enterprise

browsers and reverse proxies.

• Microsoft Windows 10 and 11, dedicated and multi-session hosts.

• Broad knowledge of the financial services sector.

Qualifications

• Bachelor's Degree preferably in Information Technology/Computer Science/Engineering,

and/or equivalent experience required.

• 3+ years Microsoft Windows, Virtual Desktops, Intune, SCCM, Active Directory, Group

Policy, VPN, Office 365 required.

• Azure: Entra ID, Resource Groups, Storage Accounts, Application Gateways, Subscription

Management, and Conditional Access Policies required.

• Automation: PowerShell, Terraform, Github Action, Azure Automation required.

• Cloud platforms (IaaS, SaaS) required.

• Azure Fundamentals Certification Preferred

• CISSP Certified Information Systems Security Professional preferred.