Call Center Representative

Found in: Appcast US C2 - 2 weeks ago

Goodlettsville, United States Insight Global Full time

Call Center Representative

Pay: 18/hr

Location: On-Site in Goodlettsville, TN

Duration: 6-Month Contract


Desired Skillset:

2-3 years of experience in a call center setting (high volume)

Highschool Diploma

Soft Skills: communication, multitasking, and strong phone presence


Nice to Have Skills and Experience

Human Capital Metrics (Oracle, workday, Lawson)

Payroll or HRIS system experience


Job Description *

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.

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