Quality Support Operator

1 month ago

Cary, United States Rose International Full time

Date Posted: 03/27/2024

Hiring Organization: Rose International

Position Number: 461227

Job Title: Quality Support Operator

Job Location: Cary, NC, USA, 27511

Work Model: Onsite

Shift: 8:00 AM - 5:00 PM

Employment Type: Temp to Hire

Estimated Duration (In months) : 13

Min Hourly Rate ($): 23.48

Max Hourly Rate ($): 23.48

Must Have Skills/Attributes: MS Excel, MS Word, SAP


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


Description:

• Knowledge of SAP a plus but not required

• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

• Strong communication skills needed, both verbal and written


Required skills to have for the success of this role.

• Bachelor’s degree or equivalent experience required


This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Quality Support Operator, you will be responsible for:

• Manage internal Customer Service projects to be conducted in time, quality, and cost.

• This position is responsible for facilitating the timely completion of FDA Regulated Updates

• Simultaneously manages multiple Update revisions/projects at any given time.

• Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting

• Organizes, prepares, mails and tracks FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.

• Ensures proper customer signatures are obtained via electronic tracking and reporting.

• Identifies and executes project’s implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.

• Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.

• Manages project milestones to ensure on time completion and identify, with anticipation, actions required to keep them on track.

• Provides status updates and escalations to various levels of management when compliance and on time completion are at risk.

• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.

• Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.

• Ensures labor and travel reimbursements are achieved by monitoring and tracking on time completion.

• This position may suit you best if you are familiar with what is below, and would like to do develop your career with Client

• Able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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