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Contract Support Admin

4 months ago


Tampa, United States CIRCOR International, Inc Full time

Contract Support Admin

BUSINESS: Leslie Controls, Inc

LOCATION: Tampa, FL

DIRECT REPORTING: Technical Sales Manager

FUNCTIONAL REPORTING: Sales

POSITION DETAILS

Position Summary

Position is a support role within Business Development group supporting department personnel and interfacing with production, engineering and shipping departments.

Principal Activities

  • Coordinating distributor account information as it pertains to part/service orders, order management, dispute resolution, order status, material availability and data maintenance.
  • Process distributor sales orders into operating system.
  • Receive and process requests for sales order modifications to delivery date, quantities, shipping/delivery criteria, etc.
  • Investigate and provide responses for pricing, order status and material availability.
  • Monitor backorder report and coordinate efforts with production planning to expedite deliveries.
  • Communicate regularly with distributors to maintain a high satisfaction level.
  • Ascertain distributor needs via communication with sales staff and distributor contacts.
  • Maintain data on sales activity, backorder service levels, etc.
  • Become proficient with EPDM and EC process, JDE (MRP System) and Laserfiche.
  • Maintain documentation files.
  • Issue documentation within and outside the company.
  • Prepares information and data for analysis.
  • Provide interface for production and procurement of components.
  • Provide interface for obtaining prints, drawings for facility.
  • Provide operational metric charts for department as needed.
  • Maintain controlled copies of all documents pertinent to an order, e.g. P.O., drawings, revisions, approvals, pricing sheets, quotations, customer correspondence.
  • Create and maintain customer manuals as appropriate.
  • Develops and maintains necessary logs.
  • Follow all Circor company policies and procedures.



CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Industry knowledge (manufacturing environment)
  • Computer Literacy - Proficient in MS Office, knowledge of PowerPoint
  • Excellent written, oral communication skills
  • Excellent time management and organizational skills

Education & Experience

  • High School diploma or equivalent
  • 1 - 2 years of college or equivalent years of related clerical / administrative, project administration, document control experience
  • Prior customer service, document control, project management support experience

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities