eCommerce Operations Specialist II
2 weeks ago
Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.
The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients’ eCommerce sites (PAC Live). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner team to ensure that transactional revenue goals are aligned with the company’s goals and met. The EOS will manage high demand on-sale processes with the Site Reliability team to ensure excellent consumer buying experience and maximize revenue. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.
Responsibilities:
- Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
- Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue
- Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
- Coordinate implementation and testing of PAC Live configurations
- Identify eCommerce operational improvements through Google Analytics data and industry best practices
- Create and manage a project plan to implement improvements with the client
- Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
- Identify product improvements and advise the Product Management team on business requirements
- Participate in cross-departmental meetings to discuss enhancement requests
- Stay abreast of industry trends and competitor functionality
- Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
- Create new processes to increase efficiency for the EOS team
- Identify areas of improvement for the team and its responsibilities
- Design and implement new processes for PAC Live features and client business practices
- Train, mentor, and collaborate with the rest of the EOS team members, particularly new members of the team
- Plan, and participate in, training for newly hired team members
- Offer suggestions and best practices to the rest of the team to help with complicated requests
- Share new features and processes with the rest of the EOS team
- Participate in monitoring of on-sales as part of the On-sale Monitoring team to ensure successful consumer experience and to maximize revenue
- Consult with the client and the Client Partner to offer recommendations/best practices for on-sale preparation
- Collaborate with all internal teams involved in the On-sale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
- Compile sales data from other markets, previous similar on-sales and details from the client to evaluate expected sales numbers
- Provide sales and status updates to management, promoters, and clients
Knowledge and Skills:
- Excellent written and verbal communication skills
- Ability to work as part of a team
- Ability to multitask in a fast-paced environment and prioritize tasks accordingly
- Strong organizational skills
Education and Training:
- Required:
- A business or computer undergraduate degree from an accredited college/university
- At least 2 years of experience on the Paciolan software platform
- Preferred:
- Experience in Account/Client Management
- Experience with eCommerce practices and trends
- Experience utilizing Salesforce
- Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite
The approximate base pay range for this position is $55.000 to $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.
-
eCommerce Operations Specialist
3 weeks ago
Irvine, United States Learfield IMG College Full timeManage clients' usage of online products and functionality ensuring that company's transactional revenue goals are met, which could include, but are not limited to the following:Manage HTML Projects. Develop project plan with HTML development. Commun eCommerce, Operation, Specialist, Technology, Education, HTML, Development
-
eCommerce Operations Specialist II
5 days ago
Irvine, California, United States teamworkonline Full timePaciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets...
-
eCommerce Operations Specialist II
3 days ago
Irvine, United States teamworkonline Full timePaciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets...
-
Ecommerce Specialist
2 weeks ago
Irvine, United States Fanatics Inc. Full timeThe salary range for this position is $55,000- $63,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.**GENERAL DUTIES & RESPONSIBILITIES**: -...
-
eCommerce Specialist
3 days ago
Irvine, United States Hansung USA Full timeJob DescriptionJob DescriptionSalary: $25 - $30/hour DOE Specialist of eCommerce (Shopify & TikTok Shop)We are an Asian beauty expert group who are expertized in digital marketing, eCommerce and B2B distribution in North America. Be part of our team for big Korean and Japanese Beauty brands, one of the fastest growing in beauty...
-
Ecommerce Merchandiser
5 days ago
Irvine, United States Voluspa Full timeCOMPANY PROFILE: An introduction to Voluspa unveils stunning packaging design coupled with rare exotic fragrances, as the brand invites fans to seek everyday chic illumination. Founded in 1999, Voluspa continues to popularize the appeal of a luxe home-dcor lifestyle, through innovation in its premium fragrances and candles. ROLE SUMMARY: Voluspa is seeking...
-
Ecommerce Merchandiser
6 hours ago
Irvine, United States Voluspa Full timeCOMPANY PROFILE: An introduction to Voluspa unveils stunning packaging design coupled with rare exotic fragrances, as the brand invites fans to seek everyday chic illumination. Founded in 1999, Voluspa continues to popularize the appeal of a luxe home-décor lifestyle, through innovation in its premium fragrances and candles. ROLE SUMMARY: Voluspa is seeking...
-
eCommerce Specialist
4 days ago
Irvine, United States Hansung USA Full timeJob DescriptionJob DescriptionSalary: $25 - $30/hour DOESpecialist of eCommerce (Amazon Seller Central)We are an Asian beauty expert group who are expertized in digital marketing, eCommerce and B2B distribution in North America. Be part of our team for big Korean and Japanese Beauty brands, one of the fastest growing in beauty...
-
Ecommerce Merchandiser
5 days ago
Irvine, United States Voluspa Full timeCOMPANY PROFILE:An introduction to Voluspa unveils stunning packaging design coupled with rare exotic fragrances, as the brand invites fans to seek everyday chic illumination. Founded in 1999, Voluspa continues to popularize the appeal of a luxe home-décor lifestyle, through innovation in its premium fragrances and candles. ROLE SUMMARY:Voluspa is seeking a...
-
eCommerce Merchandiser
3 days ago
Irvine, United States Voluspa Full timeJob DescriptionJob DescriptionCOMPANY PROFILE:An introduction to Voluspa unveils stunning packaging design coupled with rare exotic fragrances, as the brand invites fans to seek everyday chic illumination. Founded in 1999, Voluspa continues to popularize the appeal of a luxe home-décor lifestyle, through innovation in its premium fragrances and candles.ROLE...
-
Ecommerce Merchandiser
4 days ago
Irvine, United States Voluspa Full timeCOMPANY PROFILE:An introduction to Voluspa unveils stunning packaging design coupled with rare exotic fragrances, as the brand invites fans to seek everyday chic illumination. Founded in 1999, Voluspa continues to popularize the appeal of a luxe home-décor lifestyle, through innovation in its premium fragrances and candles. ROLE SUMMARY:Voluspa is seeking a...
-
Ecommerce Sales Account Manger
3 days ago
Irvine, United States Fringe Studio Full timeJob DescriptionJob DescriptionFringe Studio is a dynamic wholesale company known for their unparalleled collection of lifestyle gifts and stationery. They are looking for a driven and detail-oriented Ecommerce Sales Account Manager to join their team. As an Ecommerce Sales Account Manager, you will be engaging with clients, negotiating deals and closing...
-
Product Owner, Consumer eCommerce
1 day ago
Irvine, Kentucky, United States AbbVie Full timeCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...
-
Product Owner, Consumer eCommerce
4 days ago
Irvine, United States AbbVie Full timeJob DescriptionJob DescriptionCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and...
-
Product Owner, Consumer eCommerce
4 days ago
Irvine, Kentucky, United States AbbVie Full timeCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...
-
Ecommerce Specialist
2 weeks ago
Irvine, United States Roxon Inc. Full timeCompany Overview: ROXON is a leader in innovation, dedicated to developing practical, convenient, and beautifully designed multifunctional tools. Our mission is to empower people to build their own multi-tools, tailoring solutions to fit their needs and enhance their daily lives. Job Description: We are looking for an ambitious E-commerce Specialist to...
-
Ecommerce Specialist
2 weeks ago
Irvine, United States Roxon Inc. Full timeCompany Overview:ROXON is a leader in innovation, dedicated to developing practical, convenient, and beautifully designed multifunctional tools. Our mission is to empower people to build their own multi-tools, tailoring solutions to fit their needs and enhance their daily lives.Job Description:We are looking for an ambitious E-commerce Specialist to enhance...
-
Ecommerce Specialist
2 weeks ago
Irvine, United States Roxon Inc. Full timeCompany Overview:ROXON is a leader in innovation, dedicated to developing practical, convenient, and beautifully designed multifunctional tools. Our mission is to empower people to build their own multi-tools, tailoring solutions to fit their needs and enhance their daily lives.Job Description:We are looking for an ambitious E-commerce Specialist to enhance...
-
Ecommerce Specialist
2 weeks ago
Irvine, United States Roxon Inc. Full timeCompany Overview:ROXON is a leader in innovation, dedicated to developing practical, convenient, and beautifully designed multifunctional tools. Our mission is to empower people to build their own multi-tools, tailoring solutions to fit their needs and enhance their daily lives.Job Description:We are looking for an ambitious E-commerce Specialist to enhance...
-
E-commerce Specialist
2 days ago
Irvine, United States Hansung USA LLC Full timeWe are an Asian beauty expert group who are expertized in digital marketing and eCommerce in North America. Be part of our Shopify team for our big Korean Beauty and Japanese Beauty brands who are one of the fastest growing in beauty industry. **Specialist of eCommerce** - **Responsibilities**_ - Developing, monitoring and updating product content...